Role Description
Reporting to the IT Infrastructure Manager, the successful candidate will work within a small team to deliver an IT infrastructure that is scalable, reliable, redundant and secure to OBFF team members. This role will be split between delivering level 1, 2 and 3 support and implementing new exciting new projects. This role is primarily based on-site with occasionally flexibility to work remotely.
Responsibilities
* Level 1/2/3 Support of OBFF 270 end users across our sites.
* Project Management of 3rd parties to implement new services.
* Lead technical resource on internal improvement projects.
* Continuous improvement of all IT infrastructure tools and services.
* Administration of existing environment.
* Suggest improvements that will improve service delivered by the IT Team.
Knowledge, Skills, Experience And Language Requirements
To be successful in this role you need:
* Fluent English
* Project Management, Service Management
* Demonstrate good problem solving skills with great attention to detail and customer service
* Comfortable with small cabling projects and other physical tasks
* A Technology Skillset to include the following:
o Server Technology (VMware, Hyper‑V, Windows 2012,2016)
o Azure Cloud Technologies
o Office 365 Suite of Tools (Exchange/SharePoint/OneDrive)
o Backup Technologies (Veamm, Spanning)
o SOC/SIEM (Barracuda Skout)
o Device Management (Intune)
o Telephony (Teams/Ring Central)
o Network Technology (Fortinet/Aruba)
Skills & Competencies
* Good Communicator
* Ability to operate in a pressurised environment
* Self‑Driven and ability to work autonomously
* Have a growth mindset
Desired Qualifications
Third Level Computer Science or Computer Engineering/Technical Degree
Desired Experience
Minimum 1 years experience in a similar role
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