Our client is seeking an experiencedTechnical Support Engineer, based primarily in our Dublin office, to support internal staff and customers with FläktGroup product-related technical issues. If you have five or more years of proven industry experience, we would like to hear from you.Duties & ResponsibilitiesAct as a product expert in the areas of controls, software, hardware, DDC, and BMS integration of our full portfolio of productsProvide day-to-day technical support to internal staff across Sales, Projects, and Service departmentsProvide day-to-day technical support to customers/end users, both site-based nationwide (Ireland) and remotely (via MSFT Teams, TeamViewer, and by telephone), with the installation of our products (Air handling units, commercial chillers/heat pumps, building control systems, air terminal devices, motors, and VSDs, etc.)Assist site-based service teams and partners with the successful commissioning, integration, and handover of packaged equipmentLiaise with Product Managers and Global technical support for second-line support and product updatesMaintain and distribute technical notices and technical documentation provided by our factories to relevant stakeholders within the businessPromote knowledge sharing by designing and providing staff training and workshopsAttend factory training sites when required in the UK, Europe, and ScandinaviaSkills required:Knowledge of HVAC building services and primary plant systems within the Irish market – Air handling units, chillers/heat pumps, hydronic systems, pumps, VAVs, fan coil units, motors, and VSDs, etc., and automation of the sameKnowledge of DDCs, I/O, sensors, IP networks, and communication protocols (BACnet and Modbus, etc.)Excellent reporting and communication skills (fluent English speaking)Excellent IT skills – MSFT Office suite, network programming/scanning software (AutoCAD desirable), IP networking familiarityPresentable with good customer-facing skills and possess the ability to manage situations of conflict on-site and under pressurePossess excellent time management and organisational skillsProven history of engineering-based problem solvingKeen interest in R&D, product management, and controls engineeringHistory and examples of design and delivery of training or workshopsPrevious experience working for OEM product manufacturing companies in a technical support positionEducation/Knowledge/Certification:Electrical trade background (controls biased – with time served in control panel building, BMS, or equivalent)Third-level education in Engineering, Mechatronics, or Automation is desirableExperience required:Minimum +5 years' experience in building management systems (BMS) programming or automation, or in an electro-mechanical controls position, installing, configuring, commissioning, and troubleshooting controller hardware and softwareExperience with integrating and commissioning the HVAC primary plant is a distinct advantageA proven history of providing technical support is a distinct advantage