Position: Food & Beverage Duty Manager
Reporting to: General Manager
Crown Quarter are seeking an experienced and energetic Food & Beverage Duty Manager to join our vibrant and dynamic team. This is an exciting opportunity for a hospitality professional who is passionate about delivering exceptional guest experiences across both food and beverage operations.
The successful candidate will play a key leadership role in overseeing the smooth running of operations. This role requires full flexibility, with availability for both daytime and evening/late-night shifts, including weekends.
Key Responsibilities
Operational Leadership
* Oversee all food and beverage operations, ensuring seamless coordination between bar and floor teams.
* Maintain the highest standards of service, presentation, and operational efficiency at all times.
* Lead service during busy periods, supporting both restaurant and bar operations as required.
Team Leadership & Support
* Supervise, manage, motivate, and support team members.
* Provide on-shift coaching and guidance to ensure a positive, productive work environment.
* Assist in training new team members in service standards, operational procedures, and guest service excellence.
Guest Experience
* Ensure every guest receives exceptional service, whether dining or enjoying drinks.
* Handle guest queries, feedback, and complaints professionally and promptly, ensuring swift resolution.
Service & Operational Standards
* Ensure consistency in all service standards.
* Monitor food quality, beverage presentation, and overall guest satisfaction during service.
* Coordinate with kitchen and bar teams to maintain smooth communication and timely service flow.
Health, Safety & Compliance
* Uphold all health, safety, hygiene, and HACCP standards across food and beverage areas.
* Ensure that all team members adhere to all legal requirements, including licensing laws and food safety regulations.
Cash Handling & Administration
* Oversee end-of-shift cashing up, financial reconciliation, and reporting.
* Monitor stock levels and report shortages or discrepancies to management.
Communication
* Communicate clearly and effectively across departments, ensuring all teams are informed and aligned.
Candidate Requirements
Experience: Minimum of 3-5 years' experience in a hospitality supervisory or management role, ideally within a combined food and beverage environment.
Food & Beverage Knowledge: Strong understanding of operations, and guest service standards.
Leadership Skills: Ability to lead, motivate, and support diverse teams in a busy environment.
Customer Focus: Passionate about delivering exceptional service and memorable guest experiences.
Communication: Excellent interpersonal and communication skills.
Organisation: Strong multitasking skills and the ability to remain calm under pressure.
Flexibility: Must be available for day shifts, evening shifts, late nights, and weekends
Why Work With Us?
As part of the Crown Quarter team, you'll enjoy:
* Meals on duty
* Discounted accommodation rates in our sister hotels
* Ongoing training and professional development
* Company events and team engagement activities
* Christmas Savings Scheme