We are currently seeking experienced Product Support Specialists with a minimum of 2+ years' experience in supporting business, financial, or enterprise software solutions.
Preferred Experience:
Candidates with hands-on experience in any of the following will be given preference:
* Logistics / Supply Chain software
* Transport Management Systems (TMS)
* Warehouse Management Systems (WMS)
Location:
This is a remote role, but we prefer candidates located within the Greater Dublin Area or within reasonable travel distance. Occasional on-site client visits may be required.
The role involves training and assisting our clients to use our world class enterprise software to transform their efficiency, service and profitability. Our software handles customer service, logistics, CRM, WMS, financials and business intelligence for our rapidly growing list of clients in 15+ countries.
For the past 15 years our teams have worked from their home or coworking offices in Austria, Canada, EU and U.K. We collaborate with each other and with our client support colleagues over Microsoft Teams.
We complement your work experience with in house and external courses – not necessarily related to your work but with a view to your personal and professional development.
What we offer
* A competitive salary
* An excellent working environment – for example, we don't do overtime
* In house and external courses focused on your personal and professional development
* Fully remote working
* Quarterly company meetups
Roles
* Presenting training courses on aspects of our enterprise software
* Advising clients on how to use our software to improve their business
* Planning software rollouts with our clients' management
* Working with our development teams to test and refine new facilities
* Analysing issues and proposing solutions
* Identifying improvements of benefit to our clients
* General support
Requirements
* Ability to work fluently in English
* 2+years experience of supporting Sage, Dynamics, SAP or similar software
* B2B experience
* Good people and communication skills
* Bachelors degree
* Lifelong learner
* Attention to detail combined with imagination
* Practical approach to real world problems
Nice to have
* Functional software testing
* Experience producing training documentation and videos