Based in our city centre Ringsend office, Howden Ireland are delighted to have a vacancy as a receptionist on a permanent basis for the Howden business that will be an integral part of our wider Operations team.
About the role:
Reporting to the Operations manager for Howden your overall function will be to operate the switchboard efficiently providing a fast and effective phone delivery service to our operations.
Key Responsibilities:
* Provide a full Switchboard operating service, answering incoming calls for three offices and dealing with telephone queries from callers Redirecting calls to the relevant department as efficiently as possible
* Meeting room calendar management
* Front desk reception, meeting and greeting all clients in a professional manner
* Answering all incoming calls and forwarding to appropriate teams if necessary
* Handling incoming and outgoing post, including DX post
* Catering for internal meeting
* To assist in the maintenance of daily record of staff/directors who are out of the office during the day for H&S purposes
* Ordering of company stationary and maintaining facility needs
* Updating customer details onto the system as required
* Adhere to Compliance as outlined in Staff Handbook & Procedures Manual
* Adhere to Health & Safety policy
About You:
* Minimum of 1 years experience in a busy call centre/switchboard or reception type of role
* Excellent client relationship skills - ability to interact with clients over the phone and face to face, in a friendly, professional and timely manner
* Polite, courteous telephone manner who is flexible and results driven
* Professional, front of house appearance
* Honest and places high emphasis on integrity
* Continuously strives to learn, acquire knowledge and new skills
* Excellent communication and interpersonal skills with high attention to detail
* Extremely well organised with excellent time management skills
* Ability to work on own initiative and under pressure in a busy environment.
About Howden Ireland:
Howden Ireland is part of Howden, the global insurance intermediary group, and has over 600 employees across 28 local offices advising clients on their commercial insurance, personal insurance, health insurance, life and pensions and mortgage requirements. Our success is primarily down to the incredible people we employ.