Senior Consultant - Networking & Security
Dublin, Ireland / Remote
Overview
Triangle Computer Services is a solutions integrator delivering integrated datacenter, desktop, and mobility solutions.
We partner with industry leaders such as IBM, VMware, and Check Point to deliver best-of-breed solutions that integrate well and meet customer requirements.
Our offerings include support and managed services focused on optimizing, managing, and securing mission-critical infrastructures and workloads.
Role summary
This is a varied role that requires technical design ability in standard networking and security technologies with extensive third-level support and environment management experience.
The Senior Consultant will work closely with Triangle Architects and the client, taking ownership of complex solutions and delivering them with minimal supervision or review.
The candidate must also be able to take ownership of complex issues and maintain customer satisfaction.
Responsibilities
Senior technical support for multiple customer environments across managed service and project engagements.
Effectively deal with high priority and escalated customer technical issues, following and engaging with standard incident, problem and change management processes to meet defined service level agreements, including root cause analysis of critical incidents.
Escalate issues appropriately internally within Triangle or to relevant vendor while remaining within service levels.
Pro-actively search out potential issues in the environment and resolve them before they become a problem.
Systems management design activities, including software level reviews for patching and upgrades, capacity management, and performance management activities.
Enterprise level systems management and monitoring experience.
Reliable technical design resource for client project requests and new opportunities.
Creation and review of customer technical proposals, including high-level design and estimates that meet customer needs.
Creation and review of solution specifications.
Installation and delivery of solutions on customer site.
Own full project and solution technical documentation to Triangle and customer standards.
Excellent oral and written communication skills for effective dialogue with customers, colleagues and superiors.
Requirements
Deep technical knowledge and strong communication skills.
Hands-on experience from requirements gathering and design to deployment and operational readiness for ongoing environment management.
Experience and understanding of physical and virtual networks, proficiency in Check Point firewalling and load balancing technologies.
Experience in at least three of the following areas:
Network (Cisco Nexus and/or Dell HCI) – 4+ years' experience, CCNA minimum, CCNP desirable.
Check Point Firewalls – 4+ years, CCSA minimum, CCSE desirable.
Design and deployment of Check Point certificate-based authentication.
Use of Check Point inspect constructs for monitoring and troubleshooting.
Use of Check Point policy inline layers.
F5 Load Balancer / WAF – 4+ years.
Understanding of NSX-T overlay networking such as logical routing and switching, and NSX-T load balancing and services desirable.
Understanding of vSphere layer-two networking in an HCI environment highly desirable.
Technical design ability.
Implementation and configuration of networking and security solutions, physical and virtual.
Design and implementation of high-availability solutions.
Cloud-management tools experience desirable.
ITIL Foundation certification desirable.
Linux experience desirable.
Scripting skills for system administration desirable.
Full driving license.
Core Competencies
Customer service – Deliver high-quality service to customers.
Excellent communication skills throughout the organization.
Team collaboration and knowledge sharing.
Alignment with company values and vision.
Ambassador for the company at all times.
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