Location:Dublin, IE
Company: Irish Life Financial Services Limited
* Full Time Permanent position
* Hybrid role based in our City Centre offices
What we offer
We have embraced a hybrid working model for most of our positions, which means that you can enjoy a balanced approach of working from home for part of the week and working from the office for the remainder of the week.
We offer a comprehensive benefits package including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension and comprehensive Wellbeing initiatives and support to name but a few.
At Irish Life, our purpose is to help people build better futures. Our company values shape everything we do and underpin our vision of being the driving force behind Ireland's financial, physical, and mental well-being.
We believe in doing the right thing—acting with integrity and making fair, responsible decisions. We aim high, setting ambitious goals and find better ways to innovate and improve. Our customers are at the heart of everything we do and we are dedicated to understanding their needs and exceeding their expectations. Achieving this this is only possible when we work best together—in a supportive, collaborative environment where every idea and contribution is valued.
Role Overview
The successful candidates will play a key role in providing high quality customer service and business support to our range of customers. These roles are both interesting and challenging and involve:
* Administering business and providing customer service for corporate clients
* Handling and resolving customer queries in an efficient and professional manner.
* Reconciling daily payments on pension schemes
* Providing general administration to support the business.
The Person
The ideal candidates will have:
* 2 - 5 years' service in the Pensions industry, in administration and/or claims
* Completed the QFA exams or relevant industry equivalent or be in the process of completing these exams.
* Previous customer service work experience is essential.
* Professional telephone manner and excellent communication skills.
* Ability to work as part of a team and deliver team targets.
* Excellent PC skills
* Working on own initiative to strive to meet and surpass productivity and quality targets.
* Excellent organisational skills.
* Excellent timekeeping & attendance required.
* A flexible approach to the working week – flexi time is in operation, but rotas exist in some areas.
Key Competencies
Risk and Control
Delivering Superior Customer Satisfaction
Leadership
Planning & Organising
Problem Solving & Decision Making
About us
Irish Life is one of Ireland's largest financial institutions with a presence across a range of financial services markets. We are one of Ireland's leading financial services groups with over 1.5 million customers. For over 80 years, we've been helping people to look after their life insurance, pension and investment needs, and more recently their health insurance.
It is a subsidiary of Great-West Lifeco and a member of the Power Financial Corporation group of companies.
We are proud of our culture of developing and supporting the growth and professional development of our people. The focus has resulted in a team of top talent with high standards, positioning us at the forefront of our industry.
The company reserves the right to draw up a shortlist as part of the selection process. Where Agency assistance is required the Irish Life Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Irish Life by Recruitment Agencies will not be accepted for this role.
Irish Life is proud to be an Equal Opportunities employer. We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued. We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported.
We have built a culture that promotes equality and inclusion for all of our current and future employees and strive to ensure that our behaviours, processes and practices are aligned to this culture.
If you require any accommodations during the recruitment process please contact and we will be delighted to ensure you are fully supported to be your best.
ILFS supports Equal Opportunity and is regulated by the Central Bank of Ireland.