Client Account Manager – Funds
Exciting new opportunity for a funds professional looking for a new role in our Client Relationship Management team in Carne Group.
In this role, you will be responsible for managing and enhancing the client relationship and overall experience. You will be the primary point of contact for clients and internal stakeholders, ensuring seamless communication and collaboration. The Client Relationship Manager will oversee service quality, performance management, and issue resolution, while driving efficient, streamlined processes that deliver exceptional client outcomes.
Roles available in our Dublin, Luxembourg and London offices.
Minimum Requirements
* 5 years solid background in the Fund industry (UCITS and AIFs).
* Proven track record in the funds industry at a senior level in a client-facing role managing multiple clients, with deep understanding of industry practices.
* Experience in areas such as Depository, Fund Accounting, Investment Management, or Compliance is highly desirable.
* Fluency in English, both written and verbal.
* Recognized professional qualification or third-level degree.
* Proficiency in Microsoft 365.
Role and Responsibilities
* Lead initiatives to enhance client experience, ensuring consistent, high-quality service across all touchpoints.
* Build and maintain trusted client relationships through timely responses and proactive engagement, including scheduled service calls, onsite visits, and participation in client meetings.
* Monitor industry and regulatory developments, advising clients on potential impacts and supporting necessary adjustments.
* Resolve client issues promptly, escalating to senior management when appropriate.
* Deliver comprehensive reporting by providing insightful commentary alongside KPI data for Management Company reports, ensuring Boards receive high-quality information.
* Represent the firm at Fund Board meetings, presenting key activities and escalating relevant matters.
* Address persistent service issues by challenging delegates, identifying gaps, proposing solutions, and guiding improvements through constructive dialogue.
* Collaborate with internal teams—including Onboarding, Risk Monitoring, Sales & Product Development, and Operations—to align on client and industry requirements.
* Contribute to strategic planning for Client Service Management, driving initiatives that enhance client experience and improve productivity.
Competencies
* Client-centric focus
* Effective Communication
* Drive and Motivation
* Quality
* Adaptability
* Strategic Focus (Problem-Solving)
* Resilience
* Learning Mindset
* Planning and organising
About the Company
Carne Group has established itself in the funds industry with $2tn in AUM supported by 600+ staff and four regulated management companies. Together with a large team of industry specialists, Carne serves more than 650+ traditional and alternative asset management clients from key fund jurisdictions and financial hubs including Ireland, Luxembourg, Zurich, Lisbon, London, New York, Cayman and Channel Islands.
Excellence and innovation are central to Carne’s work and we are committed to attracting and retaining the best talent to deliver an unrivalled service to our clients.
We love hearing from anyone who is enthusiastic about changing the asset management industry. Not sure if you meet all the requirements? Let us decide! Research shows that members of other under‑represented groups tend not to apply to jobs when they think they may not meet every qualification, when in fact, they do! At Carne we are committed to creating a diverse and inclusive environment and strongly encourage you to apply.
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