Overview
We are seeking skilled and proactive engineers with 3-5 years of experience to join our Global Network Operations Center (GNOC) team. The GNOC is our front‑line for addressing physical network issues and operates 24x7x365 to ensure the reliability and efficiency of our physical network infrastructure. The team is responsible for performing data collection, triage, technical analysis, incident mitigation, and redirection to maintain and optimize operations for Oracle Cloud Infrastructure (OCI).
Objectives
Ensure maximum service availability and performance
Deliver premier customer service
Provide comprehensive support to Engineering and other operational teams
Responsibilities
Fault handling on incident tickets, providing break‑fix support and escalation for event remediation, including leading root cause analysis (RCA) efforts
Work closely with shift lead to ensure tickets are handled in a timely manner
Using existing procedures and tooling, develop and safely complete network changes
Mentor junior engineers as needed
Participate in operational rotations providing break‑fix support
Identify actionable incidents using a monitoring system, mitigating network events and following up on routine RCA
Join major events and incident calls, resolving network issues that impact Oracle customers and providing RCA documents
Respond to faults on OCI systems and networks, collaborating closely with third‑party suppliers through escalation and resolution
Provide on‑call support services as needed for a 24/7 rotational shift role
Automations & Scripting
Collaborate with networking automation services to integrate support tooling and develop scripts for routine tasks
Preference for experience with Python, Puppet, SQL, and/or Ansible automation
Project Management
Act as project lead as required for network automation and incident response initiatives
Technical Qualifications
Experience working in a large ISP or cloud provider environment
Exposure to commodity Ethernet hardware (Broadcom/Mellanox)
Protocol experience with BGP, OSPF, IS‑IS, TCP, IPv4, IPv6, DNS, DHCP, MPLS, and SSL
Experience supporting network technologies, especially Juniper, Cisco, Arista, firewalls, and switches
Strong analytical skills and ability to collate and interpret data from various sources
Cisco and Juniper certifications are desired
Soft Skills
Highly motivated and self‑starter
Bachelor’s degree preferred with at least 3‑5 years of network‑related experience
Strong oral and written communication skills
Excellent time management and organization skills
Comfortable handling a wide range of issues in a fast‑paced environment
About Oracle
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry‑leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
#J-18808-Ljbffr