Dispatch Support Specialist
This role is an exciting opportunity to join a dynamic team as a Dispatch Support Specialist. As the first point of contact for inbound calls and tickets, you will play a critical role in ensuring smooth operations and timely responses to customer needs.
The ideal candidate will possess exceptional communication skills, be highly motivated, and have a strong ability to work independently and using own initiative. Proficiency in CRM packages and other equivalent administrative applications is essential.
Main Responsibilities:
* Answer inbound calls and tickets, record new tickets, or answer queries on existing tickets
* Triage tickets to engineer queues
* Liaise with Operations Manager, Service Desk Supervisor and technical team
* Communicate information to customers
* Track, monitor and control SLAs
* Coordinate, update and maintain customer records via company system
* Ensure the upkeep of own diary and time management
Requirements:
* Business Degree, HETAC qualification, or relevant Customer Service or Administrative experience
* Minimum of 1 to 2 years' experience working in a busy office or work environment
* Language skills – must be fluent in English, both verbal and written
* Excellent telephone manner and a confident communicator
* Proficient in ability to use CRM packages and other equivalent administrative applications
Benefits:
This is a permanent position with career progression opportunities. The role is based fully onsite in Limerick and hours of work are Monday to Friday 9:00am to 5:30pm. You will be working in an environment geared towards performance with a forward-thinking company that values the contribution of every individual.