Overview
Join to apply for the RECEPTIONIST role at Leonardo Hotels UK & Ireland | Formerly Jurys Inn.
Be Yourself – Be a Bold Team Player – Be Leonardo. As a Receptionist you’ll be a face of the hotel, bringing a warm and friendly personality to work every day. You’ll be stepping into a busy role as part of a vibrant team, and act as an ambassador for the hotel as the first person our guests meet. You’ll organise all aspects of the check-in and check-out processes, offering guests the real 5-star treatment at our hotel.
Responsibilities
* Greet guests and manage the check-in and check-out process efficiently and courteously.
* Provide high-quality, personalised service to ensure a positive guest experience.
* Act as an ambassador for the hotel and assist guests with inquiries and local recommendations.
* Coordinate with other hotel team members to fulfill guest needs and ensure smooth operations.
What You’ll Enjoy (Benefits)
* Special rates on Leonardo Hotel rooms across the UK & Europe
* Company-wide recognition scheme with vouchers
* Meals at work
* Talent referral scheme
* Regular events and celebrations, including Thank You Week and annual Employee Awards
* Access to Company Pension Scheme, Life Assurance and Wellbeing Support
* Ongoing training programmes with clear paths for progression
What We’re Looking For (Qualifications)
* Be yourself and bring your personality to the role
* Be passionate about making a difference and open to new ideas
* Be courteous to guests and colleagues at all times
* Use your knowledge to offer guidance and local recommendations for a great stay
* Strong organisational skills
* Dependable, and a reassuring influence for guests
About Leonardo Hotels
Leonardo Hotels is part of the Fattal Hotels Group, operating over 230 hotels across Europe and Israel. We look after hotels across the UK & Ireland and focus on career development, personality-driven recruitment, and values: Consistent, Friendly, Genuine, Positive and Willing. We strive to create great workplaces with opportunities for team involvement, celebrations, and progression. Employee benefits include substantial discounts on overnight stays and rewards through the Leo Points system.
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