Job Description: The Role The organisation is embarking on an ambitious, multi-year transformation programme and is seeking a Dynamics 365 CE Developer to support teams across multiple transformation initiatives.
This role is suited to an experienced and dynamic developer with a strong background in Dynamics 365 Customer Service.
The Dynamics 365 Developer will play a crucial role in supporting and enhancing existing functionality, as well as building greenfield Dynamics 365 Customer Service solutions as the organisation continues to grow and innovate.
Key Outcomes Technical Experience Experience configuring Dynamics 365 CE, specifically within Customer Service environments Knowledge and experience working in amanaged Dynamics 365 environment Configuration of Power Automate to automate business processes Deploying solutions using CI/CD pipelines (manual deployment to test and production environments is not permitted) Experience using Git for source control Supporting the CRM Architect with documentation and oversight of configurations and integrations Dynamics 365 CRM Experience Configuration of Tables, Views, and Forms to support Customer Service processes Configuration of Business Process Flows within Dynamics 365 Configuration of Security Roles Configuration of Workflows and Power Automate Flows Ability to develop Plugins Ability to develop Java Script libraries Experience with Canvas Apps is an advantage Maintain up-to-date skills on new features, services, and cost models Project Responsibilities Work within guidelines and objectives defined by active projects or programmes Operate within an Agile sprint structure Provide task updates and status reports to relevant project streams Prioritise work items and tasks based on project or programme guidance Key Skills & Experience 5+ years Dynamics 365 development experience, preferably with Customer Engagement (CE/CRM) Strong knowledge of Dynamics 365 Customer Service and the Power Platform Ability to design innovative, reusable solutions and components Solid experience with Saa S solutions and integrations Experience buildingplugins, workflows, cloud flows, and logic apps Experience designing integrations in Azure Experience buildingweb apps in Azure is a bonus Experience with ALM tools (e.g.
Git for Enterprise, Azure Dev Ops) Experience integrating with SAP is a bonus Excellent interpersonal and communication skills Strong collaboration skills across cross-functional teams Proven ability to analyse complex technical issues and deliver effective solutions Strong troubleshooting skills within cloud and solution architecture environments Experience implementingaccess controls and governance policies Job Types: Full-time, Permanent