Customer Experience Leader
The ideal candidate will be a collaborative and inclusive leader who can foster creativity, innovation, and teamwork.
Key Responsibilities:
* Drive business performance and achieve 90% service level performance targets for calls.
* Manage and motivate team leads and staff to achieve targets via goal setting and regular performance conversations.
* Promote team working in an open environment.
* Provide reports to monitor service levels and coordinate customer feedback initiatives.
* Drive quality assurance across the contact centre including training to increase skills and competencies.
The successful candidate will champion customer satisfaction and deliver exceptional service at every touchpoint.
Required Skills and Qualifications:
* 3-5 years of management experience in a customer-focused role.
* Customer-centric and insights-driven approach.
* Excellent communication and interpersonal skills.
* Ability to collaborate with internal stakeholders.
* Strong IT skills and technical capability.
Location: Wilton, Ireland