Front Office Manager - 5* Hotel Wicklow €40k+ We are currently recruiting for an experienced an Front Office Manager for our client to join their friendly Front Office team.
You will lead and support a great team to ensure our guests receive a warm and efficient welcome for every stay.
Responsibilities: Preparation, implementation and training of SOPs and Standards.
Ensuring arrival & departure procedures are followed to ensure a positive guest experience.
Ensure that reservations calls are dealt with in an efficient manner, delivering a high level of guest care.
Attend meetings such as Morning stand up and weekly Head of Department meeting.
Overseeing the allocation of rooms and liaising with Accommodation to ensure timely availability.
Promote the Hotel, its outlets and local activities to all guests.
Ensure filing & administration in the department is in order.
Recruitment & training of new team members.
Requirements: Previous experience as Front Office Supervisor /Assistant Manager is essential.
Working knowledge of Front Office Systems, preferably Opera is essential.
Excellent written and spoken levels of English.
Excellent interpersonal, organizational and communication skills.
BURAMB22 Skills: leadership skills customer service managment Benefits: See Description