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Director of client services

Dublin
beBeeOperational
Director
Posted: 1 July
Offer description

Join a team of professionals dedicated to improving health outcomes through innovative solutions.

The work you do with our team will directly impact the lives of millions by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Our company is guided by a culture that values diversity, inclusion, and talented peers working together towards a common goal. We offer comprehensive benefits and career development opportunities for those who are passionate about making a difference in healthcare. Come be part of a team that advances health equity on a global scale.

In healthcare, evolution doesn't just happen. It takes innovation, imagination, and a passion for solving problems in new and better ways. At our organization, we're expanding our team in Ireland and creating excellent opportunities for those who want greater purpose and more impact in their work. We'll provide the investment, support, and resources to advance your career. You'll provide the talent, ambition, and drive. Together, let's make healthcare work better for everyone.


About This Role

We're seeking a dynamic and experienced Associate Director, Client Oversight to oversee and manage end-to-end operational readiness implementation planning and delivery across various lines of business. The ideal candidate will work closely with cross-functional teams, including AI and Client Service Delivery teams, to ensure seamless integration and execution of strategic initiatives. Schedule: Full-time position with standard working hours of Monday - Friday, 9am - 5pm. Careers with us offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin or Letterkenny office and telecommuting from a home-based office in a hybrid work model.


Main Responsibilities:

* Program Management: Lead the planning, execution, and delivery of operational readiness initiatives. Develop detailed project plans, including scope, objectives, timelines, and resource allocation. Monitor and report on project progress, ensuring adherence to budget, schedule, and quality standards.
* Cross-Functional Collaboration: Coordinate with AI, client service delivery, and other relevant teams to align project goals and activities. Foster effective communication and collaboration among all stakeholders to ensure project success. Facilitate problem-solving and decision-making processes within the project teams.
* Operational Readiness: Design and implement operational readiness strategies to ensure successful project launches. Identify potential risks and develop mitigation plans to address them proactively. Conduct readiness assessments and provide recommendations for improvements.
* Client Focus: Ensure client needs and expectations are met through the delivery of high-quality solutions. Work closely with client service delivery teams to understand client requirements and translate them into actionable plans. Maintain strong relationships with clients and stakeholders, providing regular updates and feedback.


Required Skills and Qualifications

* Experience in project management and planning
* Experience in cross-functional team leadership
* Experience with risk management and mitigation
* Proficiency in Excel


Benefits

We believe everyone deserves the opportunity to live their healthiest life. We offer comprehensive benefits and career development opportunities for those who are passionate about making a difference in healthcare. Flexible work arrangements and opportunities for professional growth make this role an exciting prospect for those looking to make a meaningful impact in their careers.


Equal Employment Opportunity Employer

We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. Diversity creates a healthier atmosphere: We are an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law.

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