Job Title: Change Manager (Post-Implementation & Adoption Lead)OverviewWe are seeking an experienced Change Manager to take ownership of the aftercare phase of a major technical implementation. This role will focus on stabilisation, user adoption, training, and continuous improvement following the rollout of new systems and processes.This is an ideal opportunity for a process-driven change professional who is comfortable operating between business and technology teams and is confident leading training initiatives to embed sustainable change.Key ResponsibilitiesPost-Implementation & AftercareLead the aftercare phase following system go-live, ensuring a smooth transition into business-as-usual.Act as the primary change point of contact for stakeholders during hypercare.Monitor adoption, identify gaps, and implement corrective actions where required.Capture and manage feedback loops to address system, process, or behavioural challenges.Track and report on change effectiveness metrics and user engagement.Change ManagementDevelop and execute structured change management plans aligned to programme objectives.Conduct impact assessments and stakeholder analysis.Design and implement adoption strategies to ensure successful embedding of new systems and processes.Partner with leadership to drive engagement and reinforce change messaging.Support resistance management and coach managers through transition periods.Training & Capability BuildingDesign and deliver training programmes aligned to new systems and process changes.Develop training materials, user guides, and supporting documentation.Facilitate workshops (virtual and in-person) for end users and leadership teams.Establish sustainable knowledge transfer practices to internal teams.Process ImprovementIdentify opportunities for process optimisation post-implementation.Analyse operational pain points and recommend continuous improvement initiatives.Collaborate with technical teams to refine workflows and enhance system utilisation.Support the development of standard operating procedures (SOPs).Experience & Skills RequiredProven experience managing change within technology or systems implementation programmes.Strong post-go-live / hypercare management experience.Experience designing and delivering training across diverse stakeholder groups.Demonstrated process improvement capability (Lean, Six Sigma or similar experience advantageous).Strong stakeholder management skills across technical and business functions.Ability to operate in fast-paced, evolving environments.Excellent communication, facilitation, and influencing skills.Comfortable working hands-on while also operating strategically.DesirableExperience in large-scale digital or transformation programmes.Background in SaaS, ERP, CRM or enterprise system implementations.Formal change management certification (e.g., Prosci, APMG).Personal AttributesProactive and solutions-focused.Highly organised with strong attention to detail.Resilient and adaptable.Collaborative and relationship-driven.This is a day rate contract with a start available in March/April time. If you are interested in the position please apply with the word version of your CV.