BCMGlobal is a leading independent third-party servicing specialist, with over €45bn assets under management and 800 employees across five European jurisdictions: the UK, Ireland, Italy, Spain and the Netherlands.
We combine deep subject matter expertise, best-in-class processes and proprietary technology platforms to achieve the best possible outcomes for our clients, which include over 125 of Europe's leading banking and financial services institutions. Our services are tailored to meet each client's needs and we provide support throughout the entire loan lifecycle, from origination to redemption, including loan workout and real estate services.
This is a dynamic and customer-facing role within our Customer Contact Centre (CCC). You'll be handling customer queries via phone, email, and post in a fast-paced environment. Full training in both technical and soft skills will be provided.
We're looking for someone who is customer-focused, professional, and committed to delivering positive outcomes for our clients.
What you'll do
The Customer Contact Centre Representative will be involved in the following activities:
* Represent BCM as a customer-first organisation.
* Deliver excellent service and support to customers and their representatives.
* Help other teams during busy periods, holidays, or absences.
* Manage and direct high volumes of incoming queries using workflow tools.
* Communicate clearly and professionally with customers.
* Resolve queries at first contact where possible.
* Escalate complex issues to the Team Leader.
* Follow identification and verification procedures.
* Log incidents and ensure follow-up actions are completed.
* Keep accurate records in internal systems.
* Suggest improvements to enhance the customer experience.
* Take ownership of your learning and performance.
* Stay up to date with procedures and complete all required training.
* Follow best practices and ensure compliance with BCMGlobal policies.
What you'll bring
* Experience in customer service, ideally in financial services (e.g. complaints, banking, or processing roles).
* Strong communication and organisational skills.
* Ability to prioritise tasks and work efficiently.
* Proficient in Microsoft Office.
* Minimum of Leaving Certificate (or equivalent).
* Willingness to learn and grow through our career pathway programme.
What we offer
* A fair recruitment process.
* Working in a friendly environment and being surrounded by amazing talents and personalities.
* Company matched pension, life assurance, paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more.
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We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our Company journey and together we will achieve our full potential.
We treat all individuals fairly and equitably and do not discriminate based on diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.
Candidates must have the relevant work rights to be considered for an opportunity at BCMGlobal. Successful applicants will be required to complete background screening prior to commencement of employment.