Ensure all reservation queries are dealt with in a professional and friendly manner. A warm and charismatic person who enjoys chatting with guests is essential for this role, as selling rooms is a key part of the responsibilities.
Duties within the role
1. Handle all incoming reservations via phone, email, and web in a professional and friendly manner, ensuring all queries are responded to within agreed timelines.
2. Maintain a friendly telephone manner for all incoming calls and understand the importance of selling rooms, upselling upgrades, and food and beverage options at the hotel.
We offer great team benefits including:
* Complimentary gym membership
* Free tea/coffee while on duty from Shoda cafe
* Discount on hotel and beauty salon treatments
* Complimentary daily meals and snacks in the canteen
* Staff canteen, changing room, and shower facilities
* Internal and external training provided
* Competitive salary based on experience
* Flexibility
* Complimentary parking *T&Cs apply
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