Job Overview
The Service and Maintenance Manager role is responsible for overseeing the daily management of service and maintenance functions across multiple systems.
Key Responsibilities
* Team Leadership:
o Oversee a team of field engineers, providing support and guidance as needed
o Manage daily scheduling, task allocation, and prioritization of jobs to ensure timely completion
* Service Delivery:
o Ensure all service requests are completed on time and to the required standard
o Monitor key performance metrics, such as first-time fix rate and customer satisfaction
Requirements
* Essential Experience:
o Proven experience in service management or a senior engineering role
* Desirable Skills:
o Technical qualifications related to security or digital technologies
Benefits and Key Skills
* Benefits: Competitive salary and benefits package, including parking and pension scheme
* Key Skills: People management, client service delivery planning, technical skills