Lead daily operations in the Front Office department ensuring smooth efficient service and guest satisfaction.
Key Responsibilities
* Train and manage staff on key systems to ensure data accuracy and efficient booking management.
* Manage online booking channels and implement rate changes as needed to maximise revenue.
* Support the wider hotel team with effective communication of daily events arrivals/departures and group functions.
* Monitor and enhance guest experience through active management of reservations check-ins/outs and issue resolution.
* Implement and maintain Standard Operating Procedures (SOPs) ensuring regular training coaching and performance evaluation.
* Work closely with Sales and Senior Management on strategies to maximise occupancy.
* Prepare departmental rosters aligned with business needs manage costs efficiently.
Requirements
* Previous experience in a Front Office Management or Revenue Management role in a 4 or 5-star hotel.
* Strong leadership skills with the ability to inspire and develop high-performing teams.
* Excellent communication problem-solving and interpersonal skills.
* Knowledge of hotel reservation and property management systems Visual One Avvio or similar.
* A guest-focused approach and a genuine passion for hospitality.
* Strong commercial acumen with experience in budgeting forecasting and reporting.
The ideal candidate will possess excellent leadership skills, strong commercial acumen and a genuine passion for delivering exceptional guest experiences.
This is an exciting opportunity to join our team and take on a challenging role that requires strong leadership skills, commercial awareness and a passion for delivering exceptional results.
We offer a competitive salary package, excellent benefits and opportunities for professional growth and development.
For more information please contact us at your earliest convenience.