About the Role
Provide technical support to all end users, business applications and services. Provide technical support to the ICT requirements of laboratory equipment.
* Responsible for handling support tickets through to completion.
* Focus on being pro-active in identifying issues before they impact users and business operations.
* Responsible for escalating technical issues and logging tickets with support partners and vendors when needed.
Key Responsibilities:
* Support and maintain core applications such as but not limited to Exchange and MS Teams.
* Support and maintain Windows client and server infrastructure.
* Work with the ICT team in enhancing cybersecurity awareness throughout the organisation along with ensuring processes are kept updated.
* Support and maintain Backup and DR capabilities and ensure procedures are in place, tested regularly and documented.
* Work with the ICT Team on various ICT projects as required.
* Act as a backup to Senior ICT Specialists when required.
Essential Requirements
* Candidates must have evidence of meeting the qualification requirement (as detailed below) on or before the 1st September 2025.
* Vacancies that arise before this date will be offered first to candidates that hold qualifications on the date of offer:
1. a) A major award qualification at Level 6, or higher, on the National Framework of Qualifications (NFQ) in a relevant computing or computational discipline, for example:
1. An NFQ Level 6 qualification from a 2-year Post Leaving Cert Course at an ETB or an ICT-related degree at Level 7, or higher, on the NFQ from a University or College.
2. Can demonstrate experience in an area of ICT relevant to this entry-level Infrastructure and Operations role. This experience can come from current or previous roles or through projects/assignments/work experience during your education programme.
2. b) Hold at least one industry recognised certification in a relevant area of ICT relating to Infrastructure and Operations and Have at least one year's hands-on ICT experience directly relevant to an entry-level Infrastructure and Operations role from your employment to date.
Whats on Offer?
A competitive starting salary, attractive pension scheme, flexible working policies, and many other benefits make this a great opportunity for the right candidate.