Workplace Experience Ambassador
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Job Title: Workplace Experience Ambassador
Reporting To: Guest Service Ambassador Team Lead
Job Purpose: To manage the delivery of a specific FM function to meet agreed customer business requirements and to provide support to the Facilities Manager.
Key Accountabilities
* Welcome clients and visitors to the office in a professional and courteous manner.
* Signing in guests and preparing visitor passes for all external guests/clients.
* Directing visitors to their party or arranging for their party to collect them.
* Managing all incoming calls in a professional and courteous manner and assigning them correctly.
* Ensuring that the reception area is maintained in a clean and tidy condition at all times.
* Ensuring that all details in the visitor’s record system are completed prior to the visitor being issued with a temporary access card/key.
* Directing couriers and other postal deliveries to the correct area.
* Handling miscellaneous orders such as taxis, flowers, milk, etc.
* Logging facilities work requests.
* Assisting staff with travel arrangements.
* Completing the Corporate and Local directory for use within the office; ensuring all details are issued to all staff.
* Acting as the point of contact for facilities work requests (helpdesk) when necessary.
* Handling general administration tasks such as stationary orders.
* Working closely with the facilities team.
* Delivering agreed levels of customer service.
* Ensuring visitors are updated regularly if there is a delay with their appointment.
* Managing compliance with EH&S legislation and ensuring bomb threat and other similar terrorist control measures are in place and operational.
* Ensuring all cards that have not been returned, or that are reported lost/broken/faulty/stolen, are rendered void promptly.
* Taking on ad‑hoc projects and tasks as and when required.
* Monitoring alarms/faults in the building and acting as the first point of response when necessary.
* Responding to any additional requests from the client or line manager.
Special Job Characteristics, Skills, and Activates
* Efficient, discreet, and possessing good interpersonal skills; able to multitask.
* Excellent phone manners and communication skills.
* Ensuring the standard of dress is consistent with a professional environment.
* Strong computer skills.
* Hard‑working, pro‑active, and capable of demonstrating initiative and good judgment.
* Flexible in their approach to work and willing to assist fellow colleagues.
* Capable of working on own initiative.
* Available to work outside normal working hours and on weekends as required.
Minimum Qualifications
* 2 years’ experience in a similar role.
* Strong customer focus.
* Minimum Leaving Certificate qualification.
This job description forms the basic requirements of your employment.
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