The role of a Senior Manager in the Investigation Services Directorate is critical to the delivery of the organisation's strategic plan and ensuring quality service delivery to the public. The Senior Manager will be involved in managing and delivering services, analysing complex issues, providing guidance, leading teams, and communicating with stakeholders.
Key Responsibilities
1. Team Management: Lead, develop and manage a team of Higher Executive Officers and Executive Officers to progress assigned complaint caseloads effectively and efficiently within stipulated timeframes.
2. Documentation Delivery: Oversee and manage the delivery of key complaint documentation, including high-quality summaries of complaints and other key complaint-related documentation by Higher Executive Officers and Executive Officers.
3. KPI Management: Oversight and management of critical key performance indicators (KPIs) through the use of tools such as PowerBI.
4. Talent Development: Develop and mentor Higher Executive Officers and where required, Executive Officers to reach their optimum in contributing to the goals, objectives, and Directorate specific KPIs.
5. Performance Management: Manage the performance of the Investigation Services team and individual team members, including the management of Probation and the Performance Management and Development System (PMDS).
6. Feedback and Support: Provide ongoing feedback, conducting regular team meetings, and furnishing appropriate information including technical guidance.
7. Advice and Support: Provide advice and support to the Director and the wider Senior Management team on relevant matters.
8. Workplan Commitments: Contribute to the development of the Directorates workplan commitments, deliverables, strategic goals, and objectives, and driving successful implementation.
9. Training Programmes: Contribute to and support a training programme within the Directorate, assisting in the development and delivery of training, and other learning initiatives.
10. Cross-Divisional Projects: Contribute to the development and achievement of the strategic goals of the FSPO generally, and divisional objectives in particular, by participating in cross-divisional projects and progressing potential strategic projects and change management programmes.
Essential Criteria
* A barrister-at-law or solicitor admitted and enrolled in the State with at least 5 years of practice experience, or equivalent professional qualification with a minimum of 8 years of relevant experience.
* Candidates must demonstrate good judgement and sound decision-making skills, as well as excellent writing skills and attention to detail.
Desirable Criteria
* Relevant experience in the financial services or pensions sectors.
* Familiarity with financial services and pensions legislative and regulatory provisions and case law.
* IT skills and knowledge of Microsoft Office applications.
* Experience of working within a judicial, quasi-judicial environment or similar, with adherence to principles of fair procedure.
* Demonstrable knowledge and appreciation of the statutory, governance, and policy framework within which the FSPO operates.