Description
Let's grow togetherAbout Zurich Cover-MoreZurich Cover-More is one of the world's largest travel insurance and assistance providers and part of Zurich Insurance Group, a leading multi-line insurer. We stand for more care, more cover, for all, and we look after more than 20 million of the world's travellers every year, making sure we are there every step of their journey.Our family of customer-facing brands include Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely and Blue Insurance. We are a connected and caring workforce of more than 2900 employees with teams in North America, Europe, Latin America and Asia Pacific.Our global delivery platform provides a consistent multi-lingual service experience and ability to write insurance policies in more than 50 countries. Zurich Cover-More has more 200 distribution partners around the world including airlines, global travel companies, major banks and credit card providers and leading retailers.What's the job?Join a team that makes a real difference for travellers worldwide In this role, you'll be the first point of contact for customers and partners, delivering exceptional service and guidance that ensures our customers can travel with confidence. You'll provide clear, accurate, and compliant advice on travel insurance policies, coverage, and claims. You'll handle enquiries across phone, email, and messaging channels, turning challenges into positive experiences. You'll understand customer needs, offer tailored solutions, and ensure satisfaction from start to finish. You'll interpret policy details and coverage levels to resolve queries efficiently and in line with procedures. You'll aim to meet and exceed quality, response time, and customer satisfaction targets while managing queries within agreed timelines. You'll escalate complex issues when needed, ensuring every customer feels supported and valued.What are we looking for?We are looking for team members to join us starting in early January 2026. You'll have strong written and verbal communication skills – you can communicate with anyoneYou'll have previous customer service or sales experience, ideally within a call centre environment, however this is not essential You'll have the ability to assess information quickly with attention to detail and ask questions when requiredYou'll have a passion for providing customer service and solving customer problemsYou'll be flexible with shifts including weekdays and occasional weekends/bank holidays as requiredWhy choose us?We value optimism, caring, togetherness, reliability, results focus and forward-thinking. We have more than 2900 employees worldwide: we're a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global mission to look after travellers, at every step of their journey.Job flexibility. We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid work week policy – after an initial training period – ensures our employees maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home. Career growth. We want you to continue to learn, develop and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the businessTake the time you need, for you and your community. We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits along with anniversary leave, volunteer leave and a comprehensive paid parental leave scheme. Travel and work with us. We'll help you keep travelling in your career, oh and quite literally with free travel insurance…so start planning for your next trip todayDiversity and inclusion. We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are. Apply today and let's go great places togetherCover-More Services Limited is regulated by the Central Bank of Ireland and authorised by the Financial Conduct Authority for UK Business. #LI-Hybrid