About The RoleThe Food Retail Manager will be responsible for all Dry Goods, Avoca's Cafe, Restaurant, Food Counter, CBK Retail Product, Fruit & Veg, Butchers, Deli Counter "Hello & Go", Delivery and Take-Home food offering in their store. Supporting the General Manager, the Food Retail Manager will lead their Teams in all aspects of Sales growth, margin attainment, stock control, cost control, customer service, training and health and safety. The Food Retail Manager will ensure Avoca continues to lead the market in quality, choice, and variety of retail offering.ResponsibilitiesDrive sales and profit conversion delivering on a P&L bottom lineEnsure customer service and standards are best in classEnsure the front line and all members of your team are fully trained, motivated and efficient in their dutiesFull responsibility for stock control including ordering, replenishment, storage, cycle counts and seasonality changesAct as a brand guardian to ensure consistency across the breadth of our offeringDrive innovation, embrace change and support the team in the delivery of new conceptsEnsure visual merchandising and displays are in keeping with Avoca brand standardsWork with the Buying team to support the development of category growth plansWork with Business Excellence team to optimise Stock, Labour, Margin Control, Sales Innovation and Cost ManagementWork with our concession partners to deliver on the Avoca business requirementsFull compliance with health & safety and Food Safety requirements throughout our operationsFull HACCP compliance and health & safety adherence throughout all products lifecycleEnsure accurate and timely Employee records are inputted on our TMSProvide cover for the General Manager when requiredAd hoc duties as per business requirementsRequirements5-10 years' experience in a high-end customer facing food and retail businessHighly organised with an ability to multi-task, prioritise and work to tight deadlinesMust be strategic, commercial minded with a clear vision and a passion for retailProven track record of seeking responsibilityExcellent customer service skills - the ability to go "above and beyond"Be a creative and innovative thinkerAttention to detailGreat problem solving skillsBe a teamwork championAvoca is an equal opportunities employerSkills:Store OperationsCustomer FocusFood Retail