The Role
OVERVIEW
This role assumes responsibility for managing media campaign activity for multiple client accounts.
The role will also act as a point of contact for clients surrounding the day-to-day account management activity.
It requires the use of media planning tools, the effective management of the media planning processes, excellent attention to detail and time management to ensure best in class delivery on behalf of the media team for clients.
It also requires strong collaboration and communication with the wider organization across the Central Teams to ensure that delivery is to the highest standards.
A strong working relationship with colleagues, particularly the Channel Planning and Investment teams, is a crucial element of this role.
Responsibilities / Key Performance Indictors (KPIs):
The role of Client Manager assumes the responsibility for media plan development for all clients within their team.
This means the coordination of Central Teams within Core to produce the media plan that is delivered to clients.
Included in this is the use of tools to power the media planning process.
This role is central to the efficient and effective running of the day-to-day client service including ownership and actualisation of media plans, monitoring of POs, timely and accurate billing, creating presentations of competitor insights, ideation and working with the team to deliver innovation.
The client manager will work closely with the Channel Planning and Investment teams, will manage the delivery of the media plan, and will ensure that it is aligned with the overall media rationale.
This will all be delivered accurately and by adhering to processes as outlined in our ways of working.
KPIs will include unbilled %, efficient resolution of media queries, and "Delivery" client service scores in the annual RADAR service review.
AGENCY PERFORMANCE
Ownership of the creation of the media plan, working closely with The Channel Planning team and all Central Teams to ensure efficient delivery of the media planning process
Management of campaign from start to end, essentially project managing the campaign (dealing with client queries, coordinating reports, monitoring, ensuring plans are audit ready)
Ensure any audit recommendations that have been agreed by Business Director and Client Director with auditor are implemented on all media plans, including working with Channel Planning and Investment teams to manage
Manage all campaign amendments, and push changes through to The Channel Planning team and Investment teams
Internal coordination with Core Practices and Central Teams on live campaign queries including delivery updates and pacing reports
Analyse and understand reports generated by Central Teams.
Use the data generated to provide insights and identify clear actions to be taken
Liaising with the Creative Agency and OOH agencies for delivery of creative assets
Develop an understanding of each Practice and Central Team within Core and what it contributes to the overall plan
Validate campaign delivery and performance
Create and project manage post campaign reviews for clients
Responsibility in making sure a campaign goes live
Helping prep media presentations
Coordinating media owner briefs and delivery
Ensuring all plans are audit ready each month
Adopt and embrace an accuracy culture by having and supporting excellent attention to detail
COMMERCIAL PERFORMANCE
Collection and reconciliation of client POs and manage the internal communication of POs across teams ensuring effective and efficient month end billing in conjunction with the Media Operations Associate
Reconciliation of all media plans at month end to reflect delivery
Overall responsibility for billing at the end of each month
Manage media budgets, forecasting and aged debt
Ensure all billing is 100% accurate and on time for clients, and particularly on new out of scope projects, with correct booking category being used to easily and accurately identify progress.
Ensure timesheets are updated weekly and that they accurately reflect the time spent on our clients business
TALENT MANAGEMENT
Deepening understanding of media by committing to the internal training Core Learning programme(s) and regularly attend training for your development
Developing understanding of client business, their Key Business Priorities for the year and play a role in creating the strategies to deliver against them
Ensure close collaboration with Client Director so that they are enabled to actively assist your development and to ensure the consistent delivery of the highest standard of agency output
Ensure a strong comprehension and commitment to your career development plan in line with your 360 appraisal, quarterly catch up's and goals
Upholds the Core values in words and actions
Embracing our value of Togetherness through cross company collaboration
Proactively build relationships within the wider company
Contributes to a hardworking and fun team environment
Your profile
Experience
2-4 years' media experience with proven track record.
Knowledge of the digital disciplines would be beneficial
Excellent working knowledge of Microsoft Office, in particular Excel and PowerPoint
Experience with 3rd party tracking (DoubleClick) is preferable
Experience in managing large scale, complex media campaigns is essential
Previous experience with relevant marketing tools
Person Specification
Be a confident communicator
Excellent interpersonal skills – ability to build strong relationships with clients
Display the ability to think creatively and innovatively
Very knowledgeable on all media – ideally an expert on at least one medium
Possess good presentation skills – assist in presenting insights to clients
Good listener - ability to understand client's objectives
Exceptional attention to detail
Understands the importance of upskilling
Highly organised individual that can manage multiple client projects and the overall delivery of the work
Understands and appreciates the benefit of processes
Can think on their feet to make the right decision quickly
Be responsive to requests
Why us?
WHAT WE'LL OFFER IN RETURN
Flexible and hybrid working
24/7 access to professional development through LinkedIn Learning along with career progression and mentoring
The opportunity to work across a huge range of clients within so many different categories from sport, retail, food and drink, to alcohol, insurance, banking and so much more
21 days annual leave plus a day off on your birthday, company closure days at Christmas and early finish on bank holiday Fridays
A company culture that promotes work-life balance
Family-focused benefits including paid maternity and paternity leave as well as maternity phase back program, fertility treatment supports and paid pregnancy loss leave
Access to mental health and well-being programs including paid health insurance for you and your dependents under 18
Professional financial advice; employer contributory pension and life assurance
Make a difference by joining our D&I, CSR, Green, Social or Great Place to Work committees; you'll get an extra days leave for your efforts.
And lots more ...
Salary Range
***** to ***** DOE
#J-*****-Ljbffr