My client is an established, independent digital agency working with ambitious organisations across both the public and private sectors. The agency helps clients shape, deliver and evolve their digital presence — from large-scale websites and platforms through to integrated digital campaigns and ongoing performance activity. With a strong emphasis on strategic thinking, user experience and measurable outcomes, the business brings together specialists across design, technology, content and digital performance to deliver work that balances creativity with commercial impact.
About the Role
Due to continued growth, my client is now seeking an experienced Senior Account Manager to take ownership of key client relationships and play a central role in the delivery of complex digital projects. This is a hybrid role based in Dublin, with regular on-site collaboration required with both clients and internal teams.
Responsibilities
Client & Account Management
Act as the primary day-to-day contact for client stakeholders
Build and maintain strong, professional client relationships
Support senior account leadership in the execution of account strategies
Translate business objectives into clear, actionable briefs for internal teams
Ensure a consistently high standard of client communication and service
Digital Project Delivery
Oversee the delivery of multiple digital projects concurrently
Coordinate cross-functional teams including design, development, UX and content
Manage project schedules, deliverables and dependencies
Maintain oversight of scope, ensuring changes are clearly documented and agreed
Ensure projects progress smoothly and key milestones are achieved
Monitor project budgets and overall account profitability
Track revenue across assigned accounts and highlight potential risks early
Support forecasting and pipeline planningEnsure projects are accurately scoped and commercially viable
Process, Quality & Ways of Working
Ensure agreed internal processes and documentation standards are followed
Maintain strong organisational discipline across accounts and projects
Contribute to improvements in delivery, account management and reporting practices
Uphold quality standards across all client work
Qualifications
Minimum of 4 years’ experience in a digital or creative agency environment
Required Skills
Strong background managing complex digital projects, including website builds and platform-led work
Solid understanding of digital disciplines such as CMS platforms, UX, content, SEO, paid media and analytics
Proven ability to manage budgets, timelines and multiple stakeholders
Commercially astute with experience tracking project performance and margins
Confident communicator with excellent written and verbal skills
Highly organised with exceptional attention to detail
Comfortable working across multiple priorities in a fast-paced environment
Practical, solutions-focused mindset with strong problem-solving skills
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