Role and Responsibilities:
The role of the Clinical Service Manager is to manage Therapists and Centre Administrators and oversee therapy and clinical issues that may arise.
Reporting directly to the Regional Manager, this role ensures quality in service delivery and consistency in approach.
This role will include, but not be limited to the following:
Promote and maintain the ethos of Pieta which is rooted in compassion and care
Monitor and support therapists in the delivery of safe, high quality therapeutic interventions
Ensuring best practices in clinical governance, up to date accreditation and insurance
Ensuring all therapists attend individual and group supervision
Oversee client assessments and risk assessments, ensuring best practice, and supporting access to the service in line with our service model and ensure that risk management strategies are implemented and reviewed as needed
People management including Therapists and Centre Administrators
Probation and performance management and individual management support meetings
Oversee staff training, inductions, rostering and record completion
Oversee file management in-line with GDPR, data protection and confidentiality
Act as a Pieta Clinical Representative in the local community as required and agreed by Regional Manager
Consult and collaborate with Regional Manager
Escalate areas of concern to Regional Manager
Implement all policies and procedures and monitor and ensure compliance by all staff
Work closely with operations department to ensure Health & Safety compliance in centres/with staff
Liaise with Regional Support Coordinator and Regional Manager for appropriate allocation of clients and waiting lists
Maintain an agreed clinical caseload if required (dependent on service needs)
Ability to fulfil obligations as per the Children First Act ****
Work in accordance with Pieta's Policies, Procedures and Guidelines to ensure consistent delivery of services and compliance with legislation e.g in the following areas: Health and Safety, GDPR and Child Protection
Work within an agreed budget
Essential Education, Skills and Experience:
Be a fully qualified and fully accredited therapist
A minimum of two years of supervisory or management experience
Excellent communication and interpersonal skills
Proficient in using Microsoft Office
Experience of working with a broad cross section of staff and professionals, across agencies/communities
Be interested in and demonstrate a belief and enthusiasm for the work of Pieta
Experience with databases an advantage (e.g. Salesforce CRM)
Employee Benefits:
Education allowance of 90% of course fee with up to 10 days paid study leave over the course duration
Attractive Leave entitlements
Entitlement to 2 paid supervision (independent) sessions per month up to a maximum of €70 per session
Occupational 5% pension scheme (Upon completion of probation period)
Travel pass & bike to work schemes
Employee Assistance Programme
Supportive team environment with monthly in-house group supervision and Pieta Way training for all new starters
Applications for the above should be made through our website, attaching a cover letter outlining your particular suitability to the role and an updated C.V.
Closing Date: 20th November ****
Note:
Garda Vetting is required (of the successful candidates) for all positions.
Pieta is an equal opportunities employer, meaning we do not discriminate based on age, race, colour, religion, ethnicity, national origin, sex, sexual orientation, or physical/mental disability.
We are committed to a diverse and inclusive workplace for all.
We offer additional support to those with additional requirements.
Please let us know if you require support ahead of your interview.