Reporting to the Regional Supervisor, the successful candidate will be responsible for:
1. Processing driving licence applications within specified timeframes while maintaining high standards of customer service and ensuring compliance with Identity Validation, Document Validation, and NDLSFO Business Rules.
2. Applying due diligence to all documents, image captures, and signature uploads in the NDLS Front Office Solution.
3. Adhering to guidelines for the proper use of the Front Office Solution and Dual Screen Technology.
4. Completing required on-site and virtual training, maintaining accurate training records, and submitting them as directed. Training must be completed in a timely manner, including mandatory course sign-offs issued by the NDLSFO Helpdesk.
5. Ensuring full compliance with the Company’s Code of Integrity & Professional Conduct and adhering to SGS Equality & Diversity policies.
6. Maintaining a thorough understanding of Standard Operating Procedures (SOPs), the procedures manual, and any additional support materials related to the Verification Officer role.
7. Promptly reporting any serious discrepancies, security breaches, or data breaches to the Regional Supervisor, NDLSFO Helpdesk, Operations Manager, and Head of Security.
8. Complying with the Company’s Integrity Policy, Mobile Phone Policy, and Uniform Policy.
9. Being flexible to travel to other NDLS Centres as required.
10. Working Saturdays as part of a fair roster rotation.
11. Maintaining a professional and safe work environment, ensuring the health and safety of yourself, colleagues, and the public, in line with company policies.
This list is not exhaustive, and additional duties may be assigned as needed.
Qualifications
Leaving Certificate and/or FETAC 5 skills certificate or greater.
Please note that if you are NOT a passport holder of the country for the vacancy, you might need a work permit. Check our Blog for more information.
Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button.
#J-18808-Ljbffr