Role Overview
As a Principal Solutions Architect in GitLab’s Global Solutions Architecture Center of Excellence, you’ll be the trusted technical advisor and pre‑sales partner who helps customers unlock the full value of GitLab’s AI‑powered DevSecOps platform. You will solve complex challenges across the software lifecycle, connecting GitLab, AI agents, security, and cloud‑native capabilities to real business outcomes, guiding customers through digital transformation and modern software delivery.
What You’ll Do
Operate as an AI SME with a focus on Security & Compliance or Core DevOps.
Lead technical discovery, architecture design, demos, and end‑to‑end evaluations (POC/POV) to validate GitLab as the preferred agentic, AI‑powered DevSecOps platform for prospects and customers.
Drive AI‑focused solution strategy as the team’s AI subject matter expert, including competitive positioning and business value justifications.
Own the technical strategy and influence Customer Success Plans for assigned accounts, acting as the “technical CTO” to guide multi‑team, multi‑year transformation initiatives across the DevSecOps lifecycle.
Collaborate with Sales, Customer Success, Product Management, Engineering, and Marketing to shape account strategies, inform territory planning, and ensure successful platform adoption.
Provide advanced technical guidance during the pre‑sales cycle, including tender and audit support, workshop design, and solving complex integration and implementation challenges.
Serve as the voice of the customer by translating real‑world feedback into product requirements, documentation improvements, and roadmap input, especially for AI, security, and platform capabilities.
Create and share reusable technical assets such as reference architectures, working examples, best practice guides, and internal enablement content to scale impact across regions.
Mentor other Solutions Architects, contribute to global initiatives for the Center of Excellence, and act as an external industry authority through thought leadership, standards participation, and ecosystem relationships.
What You’ll Bring
Expert resonance for the most strategic aspects of GitLab’s product and customer personas while empowering the field with domain knowledge.
Deep hands‑on expertise with AI, such as designing or implementing AI‑powered solutions, advising on AI adoption, or acting as an AI subject matter expert for customers or internal teams.
Experience in technical pre‑sales, software consulting, or similar roles where you connect complex technology to business outcomes.
Practical background in modern software development or operations, including CI/CD, DevSecOps practices, and related tooling.
Knowledge of cloud computing concepts and architectures, and how cloud services integrate into secure, scalable application delivery.
Ability to design and explain technical architectures that span multiple teams and phases of the software lifecycle, from planning through monitoring.
Skill in leading technical evaluations and workshops (e.g., proofs of value or solution design sessions) with diverse stakeholders, from engineers to executives.
Strong communication, relationship‑building, and stakeholder management skills, with the ability to act as a trusted advisor and customer advocate across sales, product, and engineering teams.
Openness to learning and growth, with experience building new skills over time; candidates with transferable experience in adjacent domains (e.g., security, data, or cloud architecture) are encouraged to apply.
About the Team
This role sits within GitLab’s global Solutions Architecture Center of Excellence, a distributed team of subject‑matter experts focused on AI, application security, and monetization. The mission is to accelerate GitLab’s market leadership by helping shape how customers adopt GitLab and partnering with Sales, Product, and Engineering to drive successful platform outcomes. As an AI‑focused Solutions Architect, you’ll tackle complex customer challenges around AI adoption, security, and value realization, while contributing to the technical standards, frameworks, and thought leadership that support GitLab’s most strategic accounts.
Benefits
Benefits to support your health, finances, and well‑being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Equal Opportunity
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
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