Store Supervisor – Fingal, County Dublin, Ireland
We are recruiting a Store Supervisor for the Fingal area. You will manage and motivate your team, ensuring the store operates efficiently and effectively and to provide our customers with the very best customer service experience and fresh food offering at all times. This role is inclusive of weekends/Bank holidays/evening shifts.
Qualifications
Minimum 1 year’s experience in a customer‑service facing role
Ability to work as part of a team in a fast‑paced environment, multitask under pressure
Ability to organize work, delegate responsibilities and support team members in achieving store objectives
Responsibilities
Always ensure that customer satisfaction is the number one priority by greeting each customer as if it’s their first visit and consistently delivering exceptional service
Oversee and ensure the smooth running of the store by prioritising and delegating workload appropriately
Be organized, self‑driven, show excellent attention to detail and use initiative and judgement where appropriate
Achieve Retail Excellence standards across the whole store with attention to pricing, ordering, merchandising and quality food standards
Be approachable and a role model who leads by example and encourages teamwork, a positive attitude and a welcoming atmosphere in the workplace
Set the standard for other employees in relation to rotation, merchandising and facing off
Develop and promote good communication between employees and management in a safe, respectful and inclusive environment
Attend regular management meetings and hold regular communication meetings with the team
Assist in the induction, training and development of employees
Ensure all employees wear their full uniform, name badge and display a neat appearance at all times
Manage employees’ performance, giving regular feedback, recognition and encouragement
Ensure company rules, policies and procedures are adhered to
Deal with all customer queries and complaints politely, professionally and consistently with store policy
Ensure adequate timekeeping and attendance of team members
Attend any training or development programmes as directed by store management
Engage with new initiatives and embrace new ways of working
Perform any other duties or assume any other responsibilities that may be assigned from time to time, including working in other areas of the store on a temporary or permanent basis
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