Overview
Payments Operations Cross-disciplinary Controls Sr. Manager (Hybrid) role at Citi. The TTS Payments Operations Risk & Control Team provides oversight & support to the TTS Payments Operations business regarding adherence to process related controls and the effectiveness of controls through reviews, test programs, and data analysis. This role focuses on establishing a strong controls framework, providing ongoing controls oversight and reporting, monitoring key risk indicators, and ensuring adherence to applicable policies and standards for TTS Payments Operations.
What You Will Do
* Understand key risks within the business and operational processes relating to TTS P&R.
* Build adequate controls monitoring, review & test programs to evaluate effectiveness of underlying controls with a strong focus on data analytics and system retrievals.
* Conduct in-depth analysis of data & exceptions to identify trends and emerging risks; partner with stakeholders to drive effective remediation.
* Implement and execute a comprehensive ops control plan, including review & monitoring of key risk indicators & high-risk processes.
* Assist with the drive to establish MCA as part of Transformation.
* Ensure partners & stakeholders are aware of key risk and controls topics based on corporate standards as they are released/modified.
* Be fully up to date and familiar with relevant Citi Policies and standards.
* Collaborate with Controls, Ops & Front Office partners on cluster/regional/global initiatives/projects.
* Prepare and share Monthly Risk & Control Forums and data analysis reports, capturing issues, themes, and exceptions.
* Monitor progress and provide support on all TTS P&R Ops audits and regulatory reviews; share findings to enhance in-country processes & control reviews.
* Ensure adherence to TTS Operations ORE Procedures, ORM Internal Loss Capture Reporting Central and Citi Escalation Policy/Standards for loss events and Near Miss reporting.
* Perform additional ad-hoc process reviews or tasks as required by business needs.
What We’ll Need From You
* Good knowledge of TTS products/operations, particularly in the payments space.
* Knowledge of applicable Operational Policies / procedures / Control Standards.
* Extensive experience (7-10 years) in relevant roles.
* Strong interpersonal skills, with ability to interact and negotiate at senior levels.
* Preferable experience in Audit, Compliance, Controls, or other controls/operations support functions.
* Analytical thinking and problem solving; ability to identify issues/exceptions clearly and drive resolution.
* Strong communication skills; ability to convey complex ideas simply.
* Ability to produce results against tight deadlines and navigate ambiguity.
* Bachelor’s/master’s degree in business, Economics & Finance or related discipline (or equivalent).
What We Can Offer You
By joining Citi Dublin, you will have a hybrid working model (up to 2 days at home per week) with a competitive base salary and a broad benefits package. Citi is committed to an inclusive workplace where everyone can be their whole self.
Equality and Opportunity: Citi is an equal opportunity employer; qualified candidates will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.
Job Details
* Job Function: Management and Manufacturing
* Industry: Banking, Financial Services, and Investment Banking
* Time Type: Full time
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