L1 IT Support Technician
Location: On-site near Wexford Town
Contract: 11-month fixed-term (starting January 2026)
On behalf of our client, we are seeking an L1 IT Support Technician to provide first-line technical support and excellent customer service within a busy IT environment. This is a hands-on, on-site role supporting a range of users including staff, board members, contractors, and partners.
Key Responsibilities
* Respond to incidents and service requests in line with the Information Technology Infrastructure Library (ITIL) framework.
* Troubleshoot and resolve issues across various IT services, ensuring timely and effective resolution.
* Communicate technical information clearly and effectively to non-technical users.
* Manage and prioritise workloads, escalating technical issues where required to ensure prompt resolution.
* Handle a high volume of service requests and ensure completion within agreed Service Level Agreements (SLAs).
* Manage the full life cycle of each service request and escalate to 2nd line support when necessary.
* Contribute to the creation, updating, and implementation of IT support best practices.
Key Technologies
* Microsoft Office 365
* Microsoft SharePoint 2016 / SharePoint Online
* Web Server Environments
* Windows 10 / 11 Operating Systems
* Mobile Device Management (MDM)
* Android Mobile OS Configuration
Required Certifications
* Manual Handling Certification
* ITIL Certification
* Azure Fundamentals (AZ-900)
* Security Fundamentals (SC-900) required due to use of Microsoft Defender and Intune
Selection Criteria
* Candidates must hold an EU Passport or Stamp 4 Visa.
* Candidates must have English as a native language or hold a CEFR Level C2 (Mastery/Proficiency) certification or equivalent.
* The selected candidate must demonstrate commitment to maintaining and updating relevant certifications as part of professional development.