Service Desk Engineer Position
This role entails delivering expert technical assistance and automation services as a core member of the service desk team. Key responsibilities include resolving intricate issues, implementing process enhancements, managing hybrid environments, and ensuring outstanding customer experiences.
* Resolve complex technical problems using ITIL best practices across various platforms and technologies.
* Drive efficiency through scripting (PowerShell, Python) and ITSM workflows.
* Manage hybrid environments including Microsoft 365, Azure AD, VMware, and Hyper-V.
The ideal candidate will possess a degree or equivalent experience (2-3 years in a similar role), along with strong communication skills and familiarity with relevant tools and technologies such as Windows, cloud platforms, networking, and security systems.
Required Skills and Qualifications:
* Operating Systems: Windows 10/11, Windows Server (2016-2022)
* Cloud Platforms: Microsoft 365, Azure, Azure AD, AWS, Google Cloud
* Networking: Managed switches, VLANs, firewalls (SonicWall, Fortinet, Cisco)
* Security: Endpoint protection, spam/web filtering
* Virtualization: VMware, Hyper-V
* Backup: Veeam, Datto, Azure Backup
* Automation: PowerShell, basic Python
In addition to possessing the aforementioned technical skills, the candidates should also have good knowledge about Microsoft certifications and SonicWall / Fortigate certifications are advantageous. Familiarity with monitoring platforms like Datto RMM and Azure Monitor is desirable along with exposure to Zero Trust security models and modern endpoint management (Intune, Autopilot). Having knowledge of automation scripts (PowerShell, Python, Rewst, Jinja) and ITIL v4 Foundation certification will be added advantages.