Job Title:
Technical Support Manager
About the Job:
We are seeking an experienced Technical Support Manager to join our team. As a key member of our support department, you will be responsible for leading and managing our technical support and data operations team. You will work closely with customers and engineers to troubleshoot and resolve technical issues related to our platform and data.
Key Responsibilities:
- Lead technical support and data operations team with direct management responsibility for team members
- Monitor and investigate technical issues related to the cleaning, validation, and processing of AVL, ticket, and schedule data
- Work closely with customers and engineers to troubleshoot and resolve technical issues
- Conduct contextual analysis of bus, driver behaviour, route, and schedule adherence
- Document and report all technical issues to management
- Develop and maintain technical knowledge of the software and related technologies
- Work with key internal stakeholders, including Product Management, Product research, analysts, etc. to address specific customer issues or new product features.
Requirements:
- At least 3 years of experience in a technical support role
- Strong analytical skills and attention to detail
- Experience with database technologies, SQL and Python
- Excellent communication skills and ability to work effectively in a team
Benefits:
We offer a competitive market salary, health and life insurance, matched pension schemes, and flexible working hours. Our employees also enjoy 25 days annual leave, plus additional company days off throughout the year. We have a comprehensive employee assistance program, mental health and wellbeing supports, and an employee referral program with opportunities to earn up to €4,000 per referral. Additionally, we offer annual service recognition benefits, including additional annual leave and pension contributions.
Why Join Us:
We value our people and recognize their hard work and dedication. Our team is passionate about delivering exceptional results and making a positive impact on our customers' lives. If you are looking for a challenging and rewarding career opportunity, join us and help shape the future of public transportation.