Are you an experienced HR professional with a passion for operational excellence? This is an exciting opportunity to lead and optimise HR operations within a dynamic professional services environment.
As HR Operations Lead, you will oversee the day-to-day delivery of HR services, driving process improvement, compliance and employee experience. Reporting to the Head of HR, you will provide strong leadership to the HR Operations function, manage a small team and ensure the highest standards of service across all aspects of the employee lifecycle.
Responsibilities
* Lead and manage HR operations, ensuring efficient and compliant processes.
* Provide advice and support on a broad range of HR and employee matters.
* Manage the HR inbox, ensuring timely and accurate responses.
* Oversee onboarding, offboarding and probation processes.
* Maintain and update HR policies and procedures.
* Prepare monthly, quarterly and annual HR reporting for senior leadership.
* Lead the administration of leave, performance management and reward processes.
* Analyse exit interview data and provide insights on employee engagement and retention.
* Ensure compliance with employment legislation while delivering a high-quality HR service.
* Drive continuous improvement and explore technology solutions to enhance workflows.
* Coach, support and develop junior team members, fostering growth and career progression.
* Collaborate with cross-functional teams on HR projects and initiatives.
About You
* Degree in HR, Business, or related discipline.
* Minimum 3 years’ HR Operations management experience, with proven leadership skills.
* Strong knowledge of HR best practice, employment law and compliance.
* Experience in professional services or a similar fast-paced environment is advantageous.
* Skilled in process improvement, HR systems, Excel and stakeholder engagement.
* Ability to manage multiple priorities under pressure while maintaining high standards.
* Strong communicator with a proactive and solutions-focused approach.
This is a fantastic opportunity within a collaborative and high-performing environment. You’ll have the scope to shape processes and make a real impact on organisational effectiveness.
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