The Carlton Hotel Blanchardstown is a luxurious four-star hotel, gardens, and conference centre located in its own grounds on the outskirts of Blanchardstown, at Tyrellstown, Co. Dublin.
Our passion lies in delivering the highest levels of personal service. Unique in design, this contemporary hotel offers professional, friendly service coupled with superb four-star facilities.
Receptionist – Full-Time (Permanent)
We are currently seeking a friendly, professional, and enthusiastic Receptionist to join our busy front office team. This is an exciting opportunity to become part of a customer-focused team in a fast-paced hotel environment, where guest satisfaction is our top priority.
The Role:
As a Receptionist, you will be the first point of contact for our guests and play a key role in creating a welcoming and positive experience. You will be responsible for managing front desk operations efficiently and ensuring excellent standards of hospitality at all times.
Key Responsibilities:
* Greet guests warmly and professionally on arrival, ensuring a smooth and efficient check-in process
* Assist departing guests with check-out, processing payments through the hotel's accounting system
* Handle guest enquiries in person, by phone, and via email in a courteous and professional manner
* Manage reservation requests and general switchboard duties
* Deliver exceptional service to guests, anticipating their needs and exceeding expectations
* Ensure the front desk and reception area are well-organised and maintained at all times
* Liaise with other departments to ensure a seamless guest experience
* Carry out administrative tasks as required by the Reception Manager
The Ideal Candidate:
* Previous front office or customer-facing experience in the hotel, leisure, or retail sector
* Excellent verbal and written communication skills in English
* Friendly, calm, and professional demeanour with a strong focus on guest service
* Fully computer literate; working knowledge of Mews (PMS) is a distinct advantage
* Immaculate personal presentation and attention to detail
* Ability to multitask, remain organised under pressure, and work efficiently in a busy environment
* Proactive and self-motivated with the ability to work both independently and as part of a team
* Flexibility to work a variety of shifts including early mornings, evenings, weekends, and holidays
What We Offer:
* Competitive salary
* Opportunities for career growth and development
* A supportive and welcoming team environment
* Staff training and development opportunities
* Uniform provided
* Free staff meals while on duty
* Free on-site parking
We are proud to be an Equal Opportunities Employer and welcome applications from all backgrounds.
Please note: We are not currently working with recruitment agencies for this position.
Job Types: Full-time, Permanent
Pay: From €13.50 per hour
Benefits:
* Employee assistance program
* Employee discount
* On-site parking
Work Location: In person