Education Coordinator Permanent, Full-time| Hybrid Working (50% Remote) Location: Dublin About the Irish Tax Institute The Irish Tax Institute is the leading provider of professional tax education in Ireland. Through our education function, we design, deliver and assess a range of professional qualifications including Chartered Tax Adviser (CTA), Tax Technician, and Diploma in Tax programmes. Our education team works closely with students, lecturers, authors, and external stakeholders to ensure a high-quality- learning experience and the smooth delivery of programmes from registration through to assessment. About the Role We are seeking an experienced and highly organised Education Coordinator to support the day-to-day- administration and delivery of our education programmes. Working closely with the Education Operations Manager and the wider education team, this role is central to ensuring a professional, responsive and well-run service for students, lecturers- and key education stakeholders. This is a varied role that combines student support, academic administration, systems coordination and stakeholder engagement. It will suit someone who enjoys working in a structured environment, managing multiple priorities, and contributing to the smooth delivery of professional education programmes. Key Responsibilities Administration & Student Support Respond proactively to enquiries from prospective students via phone, email and, where required, at in person- education events Process all stages of student registration accurately and in line with approved policies, ensuring timely communication and access to learning platforms and materials Maintain regular and professional communication with current students, responding promptly to queries and providing support throughout the student journey Assist with the administration of the student appeals process in line with approved regulations Course & Lecture Coordination Manage the academic calendar for assigned courses, including scheduling lectures and liaising with lecturers and facilitators Monitor lecture delivery and gather, collate and maintain relevant data and feedback Prepare accurate student attendance reports, including reports required by employer firms Systems, Content & Data Management Update and maintain course information, including timetables, content on the Institutes learning management system (Blackboard), and relevant sections of the Institute website Work with authors and editors to coordinate updates to student manuals, manage version control and ensure materials are delivered according to agreed schedules Stakeholder & Contributor Management Develop and maintain positive working relationships with lecturers, authors, external suppliers and other education stakeholders Prepare contracts for lecturers and authors and manage the preparation of monthly payment schedules for contributors Assessment & Team Support Support the assessment team with key aspects of online assessment delivery, including registration, administration and release of results Keep up to date with developments in education technology and platforms relevant to the role Attend regular team meetings to coordinate and plan course administration activities Contribute to the continuous improvement and streamlining of education administration processes Assist with coordination of promotional activities such as careers fairs, competitions, scholarships, and processing of prizes. Assist with such other related responsibilities as determined by the Education Operations Manager, including taking full responsibility for certain aspects of course delivery. About You Essential Requirements A relevant third level-qualification 2-3 years experience in a related administrative or coordination role, ideally within an education or training environment Excellent written and verbal communication skills, with a professional and service focused approach Strong organisational and time management skills, with the ability to plan, prioritise and meet multiple deadlines with accuracy and attention to detail Proven ability to work effectively as part of a team and to build positive working relationships with internal and external stakeholders Strong IT skills, including proficiency in Microsoft Excel and the wider MS Office suite, to support reporting and data management Desirable Experience using CRM systems, such as Microsoft Dynamics, or similar platforms Personal Attributes Proactive, reliable and detail oriented Enthusiastic, adaptable and willing to learn Committed to delivering a high-quality service and positive student experience Application Closing date: Monday 25th May at 5pm.TLNT1_IJ