Job Description: As a key member of our team, you will be responsible for the overall management and operation of our day spa. This involves ensuring exceptional guest service delivery, managing personnel to deliver 5-star standards, and maintaining efficient communications.
Responsibilities:
* Provide guests with the highest levels of personal care and attention
* Conduct regular meetings and appraisals with staff
* Initiate 'little touches' to exceed guest expectations
* Adhere to top-class service standards
Required Skills and Qualifications: We are looking for someone with spa operations expertise, fluency in English, and proficiency in Microsoft Office and online ordering systems. You should also have strong interview and hiring skills.
Benefits: As a full-time position, this role offers opportunities for professional growth and development within a prestigious hotel environment.