Hotel Duty Manager
This is a fantastic opportunity for the right candidate to learn & develop in a busy 5 star operations with a great Food & Beverage team.
* To assist in the overall smooth operations of the hotel and across the departments.
* To ensure appropriate levels of customer care are always delivered to our guests.
* To assist other department managers in drawing up rosters on a weekly basis in line with business needs.
* To hold daily team briefings in the department(s) to ensure effective communication.
* To ensure a high level of hygiene throughout the department always
* To ensure an appropriate and comprehensive customer feedback system is in operation and the results are reflected in services and training.
* To provide support where necessary in all areas of the hotel.
* To ensure a high level of security throughout the hotel through constant monitoring and taking appropriate preventative action.
* To ensure we have a highly motivated team and all problems are resolved immediately.
* To assist with staff induction, selection, recruitment and disciplining of the team in line with hotel policy.
* To plan and always carry out training within the department to ensure consistency of the required standards.
* To support & lead our meeting & events functions with focus on small to large meetings, sports teams & social events.
* To check all closing procedures are completed by each department
* To ensure all areas of the hotel are locked & secure.