Overview
Location: Gleneagle Hotel, Muckross Road
The Gleneagle Group has an exciting opportunity for a Reservations Agent to join our Central Reservations Department.
As the first point of contact for our guests, you will handle inquiries and bookings for Gleneagle, Gleneagle River Apartments, and The Maritime Hotel, as well as process ticket sales for events at Gleneagle Arena and other venues.
Responsibilities
* Provide outstanding customer service while handling reservations and queries.
* Process hotel and event bookings efficiently and accurately.
* Work collaboratively within a small and friendly team.
Working Hours & Schedule
* 5 days per week over 7 days, including weekends.
* Shifts between 9:00 AM and 8:00 PM.
* Weekend shifts are rotated among the team.
Qualifications & Skills
* Experience in a guest-facing role in hospitality or business administration.
* Previous experience in front office or reception is preferred but not essential.
* Proficiency in software applications, email, and word processing programs.
* Excellent communication skills, strong attention to detail, and a customer-focused mindset.
* Ability to multitask and work efficiently in a fast-paced environment.
* A team player who thrives in a collaborative setting.
* Confident and professional when handling reservation calls, ensuring a friendly and informative approach.
We are proud to be an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate based on race, religion, colour, national origin, sex, gender identity or expression, sexual orientation, age, marital status, disability, or any other protected characteristic. We are dedicated to ensuring that individuals with disabilities are provided with reasonable accommodations to participate fully in the application or interview process, perform essential job functions, and access benefits and privileges of employment. If you require accommodations at any stage, please contact us—we are here to support you.
About The Company
Rooted in the heart of Munster and guided by the third generation of the O’Donoghue family, The Gleneagle Hotel Group is more than a business — it’s a legacy of hospitality, connection, and community. What began as a family-run hotel has grown into one of Ireland’s most dynamic hospitality groups, now the largest employer in Munster’s tourism sector, with over 450 passionate team members during peak seasons.
With a portfolio that includes the Gleneagle Hotel & Apartments, Scotts Hotel, The Maritime Hotel in Bantry, and Gleneagle Arena, the group offers careers with purpose across front-of-house service, live entertainment, and event management.
Company Culture
Recognised among Ireland’s Best Workplaces in Hospitality and Great Place to Work-certified, The Gleneagle Hotel Group values teamwork, inclusion, and shared excellence. We offer training, internal progression, and meaningful development. Our culture emphasizes diversity, work-life balance, and equal opportunity, empowering teams to thrive and grow.
Eligibility & Closing
* Required Criteria: Experience in a guest-facing role in hospitality or business administration.
* Desired Criteria: Excellent communication skills, strong attention to detail, and a customer-focused mindset.
Closing Date: Friday 17th October, 2025
Contract & Salary
Contract Type: full-time
Salary: Based on Experience
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