Overview
Entain is seeking a Retail Customer Service Manager to lead customer service standards in Ladbrokes & Coral betting shops, delivering top service and building positive relationships with customers. This role reports to the Shop Manager and is part of the Shop team responsible for serving customers and encouraging repeat business.
What You Will Do
* Deliver outstanding customer service.
* Always urging safer gambling.
* Take bets on a wide range of sports and events.
* Process customer transactions including cash handling.
* Help demonstrate our products & betting terminals to customers.
* Handle customer complaints or concerns with empathy and problem-solving skills.
* Work towards defined targets and goals.
* Maintain high shop standards.
* Open or close the shop as needed.
Working patterns
Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.
Your typical weekly rota will be 24 hours and made up of a blend of long opening shifts (once you’ve completed your training), long closing shifts and shorter evening shifts, and will vary week to week. As a key holder you will be responsible for opening and closing the shop.
At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.
Qualifications
* You must be 18 years of age or over to work in one of our betting shops.
* Passion for delivering great customer service!
* Do you enjoy building strong relationships and can you communicate effectively?
* Self-motivated and proactive.
* Are you happy to work alone or as part of team?
* Ability to deal with challenging situations in a calm and professional manner.
Benefits
* Optional overtime subject to availability.
* Pension Scheme and annual ShareSave.
* Discounts with hundreds of retailers through Entain Deals.
* Healthcare and wellbeing support.
* Development opportunities.
And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.
Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.
At Entain, we do what\'s right. It\'s one of our core values and that\'s why we\'re taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.
We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.
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