Customer Service Advisor Customer Service AdvisorHays are delighted to be working with our global client, one of the world's most successful premium manufacturers of cars, motorcycles, and providers of premium services.
Our client demonstrates a commitment to innovation, sustainability, and product responsibility all the way from development to production.
Their aim is to play a dynamic and innovative role in shaping the face of mobility.
Our client highly values each and every person; their passion, commitment, uniqueness and contribution to shaping the future success of their business.About the job: We are recruiting for a Customer Service Advisor to join our client on a long-term temporary assignment.
You will be responsible for handling inbound and outbound calls to customers and retailers along with handling general customer queries.
You'll also be negotiating repayments of arrears on loan agreements and assessing customers' financial circumstances on a case by case basis. The opportunity As a Customer Service Advisor, you'll be the first point of contact for our customers, providing friendly, professional support across phone, email, and live chat.
You'll play a key role in resolving queries, offering guidance, and ensuring every interaction leaves a positive impression.
In return, we offer a supportive and inclusive environment where you'll receive full training and ongoing development.
If you're a great communicator with a problem-solving mindset and a genuine desire to help others, this role offers the perfect platform to grow your skills and thrive in a dynamic, customer-focused team.What will you bring to the global premium automotive brand:Educated to GCSE/A-Level equivalent.Strong interpersonal skills at all management levels.Effective organisational and time management skills.Proactive and able to react quickly.Previous customer service experienceStrong communication and interpersonal skillsProficient in the use of MS Word and ExcelAbility to work independently as well as part of a teamHow will we support you: The business core values are integral to their corporate culture and guide their actions and decisions.
These values include: Openness – Embracing change and new opportunities, learning from mistakes and acting with integrity, responsibility – Making consistent decisions and committing to them personally, fostering trust and effective teamwork.
Appreciation – Reflecting on actions, respecting each other, offering clear feedback and celebrating success Transparency –Acknowledging concerns and identifying inconsistencies constructively Trust – Relying on each other to act swiftly and achieve goals Diversity – Valuing diverse backgrounds and experiences to enhance innovation and competitiveness Compensation We offer a competitive hourly wage plus an annual performance-related bonus.
You will receive a generous annual leave up to 35 days, which is inclusive of bank holidays.
There's free on-site parking available, and you'll have access to a subsidised restaurant.
We offer hybrid working where employees split their time between working remotely (often from home) and working in the office.Diversity, Equity and Inclusion Equality, diversity, and inclusion policy is centred around creating a diverse and inclusive work environment that values and respects differences.The company promotes diversity through various initiatives and has integrated diversity, equity, and inclusion into its HR strategy1.
Key aspects of the policy include: Promoting equal opportunities in recruitment and personnel development. Ensuring protection against discrimination and fostering respect in everyday business Encouraging a diverse workforce to enhance competitiveness, effectiveness and innovation Supporting five dimensions of diversity: gender, age and experience, physical and mental abilities, sexual orientation and identity and cultural background # 4705776