About the Opportunity
We seek a seasoned Enterprise Architect to lead the design, integration, and transition of IT services within a complex enterprise environment. This role involves collaborating with various IT disciplines to ensure high-quality service delivery aligned with best practice frameworks.
Key Responsibilities:
Develop end-to-end IT service designs, including SLAs, support models, and transition plans. Ensure these designs comply with ITIL, NIST, and NIS2 standards and integrate with ServiceNow. Drive the re-engineering of existing services and development of new ones for improved performance, user experience, and compliance. Oversee the service transition process for all ICT projects, working across the full project life-cycle to embed service readiness. Document processes clearly. Collaborate with architecture, cybersecurity, service management, business analysis, and project teams. Contribute to governance and standard-setting for service architecture across the organization.
Key Stakeholders:
Head of Service Delivery. Works closely with internal IT departments: development, cybersecurity, PMO, applications, and operations. Liaises with business stakeholders and external service providers.