Reference:
MAR********
Expiry date: 08:08, Thu, 23rd Apr ****
Location: Dublin
Benefits: A superb range of Exclusive, Colleague only Benefits and Discounts.
Customer Service Advisor
Northgate Ireland has been supplying and managing vehicles for businesses across Ireland for more than 22 years.
We continue to grow and dominate the light commercial vehicle market with our growing network of branches in Ireland and our sizeable fleet of approximately 4,500 vehicles and depots in Dublin, Cork, and Limerick.
We are now recruiting for a Customer Service Advisor to join our growing team in our Dublin head office.
Role Overview
In this role, you will be a key member of our service team, involved in the day to day running of our workshop/service centre.
You'll be one of the direct contacts between our customers, technicians and administration team so it's important that you have great people skills.
Key daily responsibilities is managing the Services and compliance of the Fleet, booking timely service appointments for customers and dealing with all customers in a courteous and professional manner.
Ensuring all breakdowns and road traffic accidents are dealt with as quickly as possible.
Ensuring all work carried out is in line with manufacturers servicing requirements, or customer expectations in relation to service level agreements, vehicles overdue service are kept to a minimum, only required work is carried out and any preventative maintenance spend is authorised and necessary.
Planning and managing the work load to exceed customers' expectations while prioritising to ensure vehicles are available to rent, recognising additional works needed when checking vehicle regs and arranging work to be carried out.
Issue of work to mechanics or external garages, raising, updating and closing of job cards in a timely manner with notes and explanations added to ensure full understanding for the expenditure.
Warranty claims are identified and managed in the correct manner, reporting all issues to the workshop Manager or person responsible for the warranty processes.
Logging mileages and accurately recording on all job cards.
Ensuring logs are updated correctly and timely with responses to our Key accounts.
Dealing with minor damage claims according to the damage control process and following the correct process for any claims.
Obtaining order numbers from customers, ensuring no chargeable work is carried out without prior authorisation for internal, external and retail customers.
Raising sales invoices in a timely manner.
Updating all customers on progress (internal and external customers) Recalls.
Dealing with minor workshop damage repairs, following customers' service level agreements.
Essential
Leaving Certificates or equivalent
Exceptional communication skills
A friendly and approachable personality
A professional presentation
The ability to work in a team environment
Deliver a first class customer experience
Attention to detail and proactive thinking
Vehicle maintenance and repair qualifications.
Specific experience within the Bodyshop sector
Location: Blanchardstown, Dublin 15 (free parking available)
What other benefits can Northgate offer
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