Customer Operations Specialist
The proactive management and execution of contract renewal cycles for existing customers is a key role in our organization.
We are seeking a strong and detail-oriented individual who can develop a deep understanding of our services, products, systems, and processes to enable them to fulfill their responsibilities.
* Developing a deep understanding of our services, products, systems, and processes
* Management of the new-vehicle renewals process, liaising with drivers from quotation to delivery stage
* Actively assisting in implementing new procedures as we look to combine some of our operations support functions to support our evolving business model
* Ensuring all current processes and procedures are followed to adhere to business controls
* Preparing quotations for new vehicle purchases and leases
* Ensuring all work requests are completed on time, and in line with service level agreements
* Contributing to new projects and processes to assist in making the department more efficient and effective
The ideal candidate will have strong analytical skills to accurately quote products and develop reports, expertise with Microsoft Office (primarily Excel), and experience in cloud-based solutions an advantage.