Retail & Forecourt Manager – The New Ennis Plaza
**This is a full-time role. Only those available for full-time work need apply**
The Plaza Group, one of Ireland’s leading independent motorway and primary route services groups, is excited to announce the opening of a newService Station at Ennisinautumn/winter 2025.
As always, our core brands include the iconicSupermac’s, Papa John’s Pizza, SuperSubs, Mac’s Diner Deli, and our Barista.We are committed to providing world-class food and retail services while maintaining the traditional values Supermac’s is known for.
Join our team at this new location and be part of the Plaza Group’s continued success.
Title:Retail & Forecourt Manager
OBJECTIVE
Ensure delivery of store targets (both in terms of sales & profitability) through the effective management of store and forecourt, including marketing, operations, and personnel.
MANAGEMENT
* The recruitment, training, and development of high-quality personnel for store operations.
* Rostering and general management of personnel to ensure adequate cover within budgetary provisions.
* Plan and organize operations, ensuring consistent service is provided to the customer.
* Managing the overall performance of the store.
* Ensure the team is motivated.
* Manage the performance of the team utilising effective performance management techniques in line with labour law.
* Continually communicate with the Assistant Store Manager and Retail Sales Team regarding objectives and store performance.
* Setting goals for the store to ensure effective customer service and competitiveness.
FINANCE
* Generating financial reports, analysing the same, and reporting any discrepancies to the store owner.
* Setting budgets for the store.
* Ensure overheads are controlled and minimised where appropriate.
* Ensure store sales are maximised.
* Know who your direct competition is and how you compare with price on fuel and comparables.
* Ensure store margins are managed appropriately and the profitability of the store is maximised.
OPERATIONS
* Ensure the operation runs efficiently and smoothly.
* Ensure store standards are consistently improved in terms of housekeeping, merchandising, presentation, and service.
* Ensure all standards in terms of health and safety and legislation in general are adhered to in respect of fuel, including deliveries and procedures.
* Plan for market changes and demands as they arise.
* Ensure in-store promotions are managed appropriately.
* Ensure policies and procedures are implemented and managed within the store.
* Manage cash handling in line with company cash handling procedures and take action on any discrepancies that arise.
* Manage store merchandising, ensuring appropriate "value" image is portrayed in line with company procedures.
* Accountable for ensuring consistently high levels of customer service.
* To ensure all customer complaints are dealt with appropriately.
* To take necessary action on store improvements following customer complaints.
STOCK MANAGEMENT
* Ensure effective stock control systems are in place.
* Preparation for and management of stock take.
* Ensure effective stock control procedures are in place to minimise stock loss.
* Ensure effective food management and waste systems are implemented, managed, and updated appropriately.
* Identify areas of stock leakage and ensure effective systems are in place to minimise stock loss (e.g, through pilferage, wastage, and damages).
* Ensure effective stock rotation and stock monitoring systems are in place and adhered to.
LEGISLATION & SECURITY
* Take full care of the Health & Safety of all personnel and customers in-store and ensure any risks are minimised, or where possible, eliminated (particular care in respect of fuel).
* Ensure the security of the store and personnel is maintained at all times.
* Take relevant action on security issues as and when they arise.
* Ensure secure opening and closing procedures.
* Ensure the store operates within relevant legislation in terms of labour law, health, safety law, HACCP, and sale of goods.
* Ensure you are up to date on all aspects of Health & Safety legislation, HACCP, Labour Law, and Consumer Legislation, and take relevant actions that may arise out of changes in the same.
GENERAL
* Meet targets as agreed.
* To undertake other additional duties as may be assigned by the store owner.
PERSON SPECIFICATION
The ideal candidate will possess many of the following attributes.
* Proven ability in managing a retail sales team, including the following:
* Planning & organising
* Problem-solving
* Managing performance
* Excellent operational knowledge of the retail environment.
* Excellent interpersonal relations.
* Excellent understanding of consumer needs.
* Proven track record in achieving agreed targets.
* Financial skills with previous experience in budgets and profit and loss accounts.
* Working knowledge of Labour Law, Health & Safety regulations, HACCP, and Consumer Law.
* An excellent commercial acumen with the ability to anticipate and react to market changes.
* Committed to continually improving standards.
* Self-motivated.
* The ability to work in a pressurised environment.
INTEGRITY
Communicates intentions, ideas, and feelings openly and directly, and is honest. "Walks the Talk" (i.e, actions are consistent with words) and solicits feedback about performance in this area. Stands up for their own beliefs. Admits own mistakes and vulnerabilities and takes actions to correct mistakes. Chooses to be honest and forthright even in difficult situations.
"Only candidates living in Ireland and allowed to work here will be considered."
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