RESIDENTIAL CENTRE ADMINISTRATOR IRELAND
Title: Centre Administrator (Residential)
Job Type: Residential, Full-Time
Reports to: Centre Director
DATES
June 22nd to August 1st ****
Possibility of extension in some centres
Country: Ireland
Location: Galway and Dublin
MISSION STATEMENT
Move Language Ahead is committed to providing industry leading safe, educational, and cultural programmes to students from around the world.
Students, families, and agents from around the world have chosen MLA for the quality of our language courses, for the established trust of our brand, and for the meticulous attention to detail in our packages.
The MLA formula for a summer centre is a unique blend of many full-day and half-day excursions, an amazing activity programme and specialised language path.
In this way we have broken the barriers of the traditional summer language course.
MLA WELFARE AND SAFEGUARDING STATEMENT
MLA is committed to the welfare and safeguarding of children, young people and adults at risk.
All students should expect to feel safe within all areas of our seasonal programme.
The primary concern at all times is the interests and safety of each student and the organisation takes all reasonable steps to protect children from harm, discrimination or degrading treatment and to uphold their rights.
MLA staff working with young learners will all go through our safer recruitment process including online or face-to- face interviews, record checks of references and background checks, in line with the country's regulations, to ensure they are able to work with young people, provide evidence of qualifications and work experience as part of the process and according to our Safeguarding Policy, Preventing Sexual Harassment and Prevent Policy.
POSITION OVERVIEW
Responsible for the logistics and finance for MLA summer programmes
Full-time summer employment from mid-June – mid-August
Responsible for all logistics and finance aspects of the MLA summer camp programmes
Represent MLA values
Reports to Centre Director and Operations Manager
6 working days per week
1 day off per week
Residential employment includes all meals and accommodation
Possibility of extension in some centres (starting in June and/or finishing mid-August)
The MLA Centre Administrator plays a key role in the successful delivery of MLA's Summer Junior Programmes by providing high-quality administrative, operational, student, group leader and staff support at centre level.
Working closely with the Centre Manager and the academic and activity teams, the Centre Administrator ensures the smooth day-to-day running of the centre, accurate record-keeping, and excellent customer service for students, staff, and group leaders.
You will reside on campus and promote the welfare of students and adhere to, and comply with the MLA Safeguarding Policy.
Working as a core member of the centre management team, the role supports student administration, staff coordination, logistics, and compliance with MLA policies, including safeguarding and duty of care.
The role requires excellent organisational skills, strong attention to detail, and the ability to manage a high volume of tasks in a fast-paced, international environment.
The Centre Administrator plays a vital role in delivering a high-quality student experience and supporting the safe and successful operation of the programme.
REQUIREMENTS
Essential
Must have right to work in Ireland
Successful applicants will be required to complete Garda Vetting as part of onboarding, and any offer of employment will be subject to satisfactory clearance under the National Vetting Bureau Acts *********.
Proven suitability to work with students under 18: at least 2 references.
Be proficient in the use of IT
Desirable
Experience working in education, youth programmes, or summer schools
Experience working with international or junior students
Knowledge of safeguarding, duty of care, or child protection procedures
Experience with student management systems or CRM platforms
Associate's or Bachelor's Degree
Prior experience overseeing a strict operating budget
Previous experience in an administrative, office, or operations support role
First Aid certification
Person Specification
Ability to establish excellent relationships with our clients and service providers, especially the Group Leaders bringing students from abroad
Ability to provide safety and welfare assistance to students
Excellent communication skills (verbal, written and interpersonal)
Display absolute commitment to the highest standards of professional behaviour
Strong organisational skills with excellent attention to detail
Ability to manage multiple tasks and work under pressure
High level of professionalism, discretion, and reliability
Competent IT skills, including Microsoft Office or Google Workspace
Ability to work flexibly, including weekends and peak programme periods
Positive outlook
Enthusiasm and creativity
Ability to work long hours in a high-pressure environment
Passion for working with youth
Flexibility and adaptability
Ability to multi-task
Ability to be pleasant, polite, and cooperative.
SCHEDULE
As a Centre Administraror, you'll enjoy a dynamic and flexible work schedule designed to meet the exciting demands of our programme.
Shifts will vary across mornings, afternoons, evenings, and weekends, providing you with diverse working hours.
Each staff member is contracted for up to 44 hours per week.
At the end of every week, you'll be required to confirm and sign off on your worked hours to ensure everything is accurately recorded.
KEY POSITION ACCOUNTABILITIES
Complete all required, paid training/induction meetings prior to and during the programme
Review itineraries and become knowledgeable with all aspects of the programme
Use the MLA software effectively
Maintain a clean, organised and professional Centre Office
Work with the management team and assist the Centre Director to ensure all day-to-day centre operations and programme components are properly planned and delivered
Attend meetings with Group Leaders and MLA Managers
Be sensitive to staff needs and feedback, and ensure they are being heard and addressed
Promote the welfare of students and adhere to, and comply with the MLA Safeguarding Policy
Training & CPD
Complete all required pre-employment training
Attend the in-person induction training and take an active part in discussions
Read and understand MLA policies sent during the recruitment process
Read, understand and adhere to the guidelines set out in your Handbook
Be open to feedback during appraisals and set your own developmental goals for you to work on during your time with MLA
Request guidance on and actively seek professional development to improve your skills
Engage with ongoing on-the-job training, coaching, and feedback provided by the Centre Manager or Head Office.
Administrative Duties
Review, create, and/or confirm all bookings for all excursions and transportation, including extra excursions
Collaborate with the Activity Manager to ensure all invoices are paid and receipts are properly logged into the accounting software
Collaborate with the preparation of the site to include creation of bulletin boards, signage, itineraries, welcome packets, and activity programmes
Work with the Centre Director to complete the Airport Transfer Check within the MLA software to ensure all airport transfers have been booked and confirmed correctly
Attend regular staff meetings to maintain good communication and positive morale
Maintain the Master Centre Excel file with detailed housing, dining, and facilities usage
Collect and catalogue all receipts for purchases made by the staffManage the Centre petty cash and participate in weekly audits by the Centre Director
Manage the distribution and reconciliation of MLA prepaid meal cards
Assist the Activity Manager with the booking and confirming of extra excursions
Oversee the maintenance requests by group leaders and students and ensure they are communicated and completed by the campus partners
Administer the collection and distribution of the student passports and security deposits
Assist Welfare Manager in reporting of campus damages and collecting security deposits when necessary
Attend regular staff meetings to maintain good communication and positive morale
Participate in the end-of-program staff evaluations and program report
Safeguarding & Welfare
Promoting the welfare of students and adhere to, and comply with the MLA Safeguarding Policy
Constantly monitor student and staff safety and welfare, addressing any concerns promptly and effectively
Assist the Centre Director and Welfare Manager with communicating to staff and guests site-specific emergency evacuation and preparedness plans
Maintain 24-hour on-call emergency assistance for the centre
Address any guest or staff concerns and properly document and report concerns
Be aware of any specific safeguarding needs of minors (those under the age of 18)
Company Quality Performance
Work with the Centre Director to ensure that what has been sold to the guests is being provided by the centre
Participate in a comprehensive Centre induction to all new guests within 24-hours of arrival
Follow-up with MLA Activity Staff to verify all guest inquiries are handled promptly and effectively
Liaising
Develop a good business relationship with the college/university
Support the Centre Director to ensure grievance and disciplinary procedures are adhered to
Provide support for all direct reports and subordinates when necessary
Use company-provided communication channels for all business correspondences including company email and phone
Develop and maintain open lines of communication with Group Leaders
Support MLA Activity Managers at other centres when required
Maintain regular communication with the Operational Team and Head Office
Off-Campus Excursions
Perform regular checks to guarantee all buses and transport have been scheduled and confirmed
Ensure receipts are collected for all purchases made on/for activities and excursions
Assist the Activity Manager to confirm all contracts and payments have been made to vendors
On-Campus Activities
Maintain a visible presence at the Centre
Make regular visits to the dining hall during mealtimes to interact with the group leaders and students to confirm operations are running smoothly
Residence Hall Supervision
Support the Night Guardian, Activity Leaders and security staff in the event any issues arise requiring that more than one person be present
Apply fines to students for damages to residence halls and/or campus property
COMPENSATION
Residential Centre Administrator euro 680 weekly.
Holiday pay (8%) will be added to rates.
Inclusive of holiday pay up to euro 735 weekly (subject to PAYE, PRSI and USC deductions).
Paid training and induction.
Work as part of a strong team and gain experience
Opportunities for professional development e.g. appraisals, opportunities for promotion
Complimentary room and full board as part of the compensation package
MLA REPUTATION AND CODE OF CONDUCT
To actively support MLA in its mission to provide quality learning
To provide courses that will challenge the students (realise their potential) and work together to reach their academic targets and support them
To comply with management requests to follow the guidelines of external organisations such as British Council in a timely and accurate manner
To be dressed in a presentable professional way and always start on time and if this is not possible to inform your manager as early as possible
Develop a good rapport with the students and Group Leaders and avoid absences as much as possible
There is a specific list of what code of conduct we expect from all staff members in our Staff Handbook
MLA EQUALITY STATEMENT
MLA Move Language Ahead is an equal opportunity employer dedicated to excellence through diversity and does not discriminate on the basis of age, gender, marital status, being pregnant or on maternity leave, race (including ethnic or national origin, nationality and colour), disability, sexual orientation or expression, religion, beliefs, or any other non-job related criteria.
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