Field Service Engineer
We are recruiting for a Field Service Engineer, on behalf of an industry leading manufacturer of Scientific Instruments, on a permanent basis. This role will cover client sites in Ireland.
About the Role
You will perform field service as advised by the call dispatch staff/system, carrying out repairs, preventative maintenance, qualifications, and installation including IQOQ of instrumentation and their accessories.
* Main product groups that will be supported are ICP-OES and Material characterization.
* Experience in FTIR, UV/Vis and GC would be an advantage.
* Experience in GMP environments also an advantage.
Your Responsibilities
Key responsibilities include:
* Field Service: Provide onsite user training on defined product groups. Organize routine maintenance allocated monthly.
* Maintenance: Ensure all documentation, circuit diagrams, Service Data Bulletins and manuals are of the correct revision to undertake service on specific instrument types.
* Documentation: Maintain ancillary documentation e.g. Safety Manual, Procedures Manual to the highest standard with regular reviewing of manuals provided in accordance with the Quality Management System.
* Performance Targets: Align personal working practices with the department's performance targets.
* Inventory Management: Maintains personal service spares issued and inventory records to the highest standard.
* Troubleshooting: Ensures all anomalies are quickly and effectively reported and resolved.
* Equipment Maintenance: Ensures that all tools and test equipment is adequate to perform service required, and that all test equipment issued is calibrated at the times specified.
* Reporting: Makes returns of all fully completed service documentation, Service Reports, Time Sheets, Expenses Claims, Motor Vehicle Log Sheets etc, on a weekly basis or as required.
* Sales: Able to promote /sell service products inc consumables and service contract.
* Customer Service Training: Able to deliver customer service Training courses.
About You
To be considered for the role, you will have the following skills and experience:
* HND or equivalent in Electronic Engineering or a similar discipline.
* Full Irish Driving License.
* Experience in a Customer Service Environment.
* Background in Electronics or similar discipline, with an understanding of analytical instrumentation and awareness of instrument applications.
* Experience in FTIR, UV/Vis and GC would be an advantage.
Please note it is essential that applicants hold entitlement to work in Ireland.