Digital Service Expert
Transform customer experiences through innovative digital solutions.
About the Role
* Drive digital adoption by empowering customers with newer technologies.
* Lead digital transformation initiatives, promoting our app, website, and services in branches and community events.
* Provide exceptional digital support, updating customer information and assisting with self-service devices when needed.
* Pursue continuous learning to enhance digital expertise.
* Act as a customer advocate, gathering feedback and sharing valuable insights to improve services.
This role demands passion for digital adoption, believing that new tools simplify customers' lives. You will inspire others and seize growth opportunities to excel in your role.
About the Team
The purpose of the Retail team is to enable our customers, colleagues, and communities to thrive. We achieve this through professionalism, determination, innovation, and a passion for making a difference in customers' lives.
We are committed to delivering a unique customer experience through service and channel enhancements.